Desktop Support Engineer I

Company Description

You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer I. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.

The Desktop Support Engineer is a key member of our IT team, serving as the front-line support for employees across the business, including remote users. In this role, you’ll combine strong technical skills with excellent customer service to troubleshoot issues, keep systems running smoothly, and ensure our teams have the technology support they need to do their best work.

This position will be based at our West Los Angeles, CA office and working 5 days per week in the office.

Job Description

Responsibilities include, but are not limited to, the following. Other duties may be assigned.

• Install, configure, and troubleshoot software applications, including antivirus, firewall, and anti-spyware solutions
• Configure, troubleshoot, and repair information systems hardware to ensure reliable operation of computers and related equipment across the organization
• Diagnose and resolve hardware failures; coordinate with vendors for repairs and replacements as needed
• Perform computer moves, adds, and changes (MACs)
• Reload and image operating systems
• Install and configure software in accordance with The Wonderful Company’s information systems policies and procedures
• Assist with network administration tasks, including new user setup and removal, Active Directory moves, adds, and changes, and general Windows troubleshooting
• Provide printer support, including setup, moves, configuration changes, and toner/ink supply management
• Support mobile device management (MDM)
• Troubleshoot, configure, and support handheld barcode scanners
• Serve as the primary point of contact for helpdesk calls
• Serve as the primary point of contact for chat-based technical support

Qualifications

• Associate's degree or degree from technical trade school, plus 1-2 years of experience in related field, or an equivalent combination of education and experience
• A+ Certification preferred
• Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.
• Experience with Oracle systems is a plus
• Strong interpersonal skills with the ability to interact and communicate with employees at all levels
• Sensitivity to cultural and bilingual considerations in a diverse work environment
• Superior customer service skills with a user-focused mindset
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to work independently, think creatively, and perform effectively under pressure and tight timelines

Pay Range: $25.50 - $28.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “1