Field Service Engineer Gas Chromatography combined with Mass Spectroscopy. (GC/GCMS) (France)

Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life.  Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us.  Information about Agilent is available at www.agilent.com. 

We are looking for a highly skilled Customer Support Engineer with strong experience in GC/GCMS. This role is suited for someone who is working with the Agilent systems as an end-user and already technically confident and motivated to further establish themselves as an expert within chromatography support. 

The Role 

In this role, you will work directly in customer laboratories across France, supporting Agilent’s chromatography portfolio in real-world, high-expectation environments. As a customer support engineer you are the eyes and the ears of the company. Every day, at another customer site make sure that the customers are satisfied with the solutions we offer. You will handle technically demanding cases, make independent decisions in the field, and build long-term trust with customers who rely on your expertise. Making sure that our customers get the high-class service they deserve. 

This is not a purely reactive service role. You will be expected to anticipate issues, optimize performance, and raise the technical bar—both for customers and internally. 

Key Responsibilities 

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems. 

• Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure. 

• Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations. 

• Proactively identify potential risks and performance limitations before they impact customer operations. 

• Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures. 

• Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D. 

• Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards. 

• Share expertise by delivering technical training, workshops or mentoring for colleagues and customers. 

• Support key or high-volume customers, including calibration and qualification activities when required. 

Qualifications

What You Bring 

We are looking for someone who combines hands-on chromatography expertise with strong professional judgment.

Required: 

• Degree in Chemistry.  

• Solid practical experience with GC/GMS systems; experience with special valves is an advantage. 

• Proven ability to work independently in laboratory environments and manage complex customer situations. 

• Clear, confident communication skills—both verbal and written. 

• Fluency in French. 

• Valid driving license and willingness to travel. 

Advantageous: 

• Experience with Agilent systems and software. 

• Exposure to multi-vendor laboratory setups. 

• Experience of acting as a technical reference, trainer or mentor. 

• Experience with GC/GCMS applications. 

Personal Attributes 

• Stop, think and act mindset!  

• Strong problem-solving mindset and attention to detail. 

• High standards of quality, compliance, and documentation. 

• Comfortable taking ownership and responsibility in the field.