Bond Claims Assistant

Claims Assistant

Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, has an opportunity for a Claims Assistant at our office in downtown Los Angeles.   

Do you have an eye for detail and accuracy?

Do others compliment your reliability and follow-through?

Do you thrive in an environment of high-volume teamwork?

We are looking for an individual who is efficient, accurate and detail-oriented and who enjoys the challenge of a high-volume work environment.

Key Responsibilities

This position will be responsible for:

• Setting up electronic files with documents, dates, and well-written summaries
• Updating claimants and internal colleagues by phone and written correspondence about the status of claims
• Process mail and payment checks

Performance Objectives and Timeline

• During the first 30 days: Learn about Contractors License bonds. Get to know the Claims team members. Become familiar with our file management systems. Assist with incoming and outgoing mail.
• During the first 3 months: Learn about claims terminology and documents. Set up files, documents, and summaries in Salesforce and Box.com. Prepare payment checks for claimants. 
• During the first 6 months and beyond: Anticipate the needs of claims examiners on your team, and follow-through efficiently and accurately to keep the claims process running smoothly for internal and external parties. Take initiative to help other claims teams, as appropriate. Answer incoming Claims calls.

Experience & Education Qualifications

• Experience with data entry, file organization
• Success characteristics:
  • Customer service mindset – eager to help, regardless of the task
  • Quick to understand processes and procedures
  • High attention to detail and accuracy
  • Teamwork, planning and organizational skills
  • Excellent interpersonal skills
• Educational requirements: High school diploma or equivalent

For candidates working in person Los Angeles, the reasonable pay range for this specific position is $20.26 to $27.85 per hour.  The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, gender identity, gender expression, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. The salary range is the range THMCC, in good faith, believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future, and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the pay range, the actual compensation will vary depending on the above factors as well as market and business considerations.

The Company believes in “second chance” employment.  As an insurance company, however, we must comply with certain Federal and state laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which limits our ability to employ individuals with certain types of criminal convictions. For criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with local laws such as the California Fair Chance Act and, where applicable, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.  

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report.

This job posting is for Bonds Claims Assistant, and its material job duties include those listed above.

Tokio Marine HCC is a leading specialty insurance company with offices in the United States, the United Kingdom, Europe, and other locations. We offer competitive compensation, great benefits, and the strength, stability, growth, and profitability that comes from being a member of the Tokio Marine Group of Companies.

The Tokio Marine HCC Group of companies is an equal opportunity employ