Customer Service Team Leader (English with another EU language)

Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. 

Our Client: Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world.

We are now recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team! 

What you will be doing? 

• Support the initial onboarding of the new employees. 
• Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable. 
• Assess and review team and individual performance through quality assessments to identify key development areas. 
• Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented. 
• Ensure that the team is up to date on all campaign objectives. 
• Manage the productivity and performance of the team in line with client expectations. 
• Provide insights back to the client around trends in contact types and issues impacting CSAT. 

Requirements

What do we look for:  

• High level of English both in spoken and written & fluency in a second EU Language (Italian, Greek or Hebrew is ideal).
• Proven experience as a Team Leader in a customer service project is preferred.
• Strong understanding of customer service principles and best practices.
• Excellent communication and interpersonal skills.
• Ability to motivate a team and foster a positive working environment.
• Previous experience working in an FMGC or Healthcare campaign/role is preferred.
• Results-driven with a strong focus on achieving targets.
• Experience with data analysis and reporting.
• Proficiency in MS Office and experience with CRM systems.

Benefits

Your Benefits Package: 

• Start Date: January 2026.
• Hours: 39 hours/week.
• Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
• Salary: €23,000 gross per year.
• Holidays: 24 working holidays.
• Work Model: Hybrid (6 days per month at the office).
• Training: 2 weeks of training in your normal working schedule.
• Office Location: Barcelona (La Sagrera). 
  

Additional Perks: 

• Career Growth: Ongoing training and development. 
• Well-being Support: Confidential counselling and resources. 
• Perks & Discounts: Exclusive offers and rewards. 
• Health Benefits: Discounted health insurance. 
• Skill Development: LinkedIn learning and certifications. 
• Referral Program: Bring a friend and get a referral bonus. 

Let's discuss your future at CPM International!