Manager, Product Management (Energy)

Summary

The Manager, Product Management is responsible for managing product managers and their responsibilities to deliver on the commercial success of commercial products. The Manager may also be individually responsible for products. Product managers oversee various parts of the product lifecycle,  from inception and ideation through design, build, launch, growth, enhancement, and eventual sunset. They are often described as running a business within a business, must work cross-functionally, unifying, and motivating peers from different teams (e.g., program leads, engineers, shared functions like finance, risk, and others). As such, Product Managers should possess general expertise on the product’s customers and their needs and often acts as subject-matter expert for the product, supporting other marketing and sales resources by augmenting their knowledge and filling their knowledge gap 

NYPA’s product suite includes products in energy services, distributed energy resources, electric vehicles, and electricity supply domains. Product Management is a relatively new function at NYPA, with the opportunity for the Manager to work cross-functionally to institutionalize a team that brings forward product opportunities that will make a significant impact on NY State and towards its goals. #LI - VB1

Responsibilities

• Manage Product Managers to deliver on their product management responsibilities, coaching and facilitating prioritization, sequencing of activities, ensuring internal alignment and execution of deliverables. Delegate and assign priority to work related to the product management organization.
• May also be individually responsible for product opportunities. 
• Delegate priority assignments related to the product management organization
• Conduct market and customer research to gather insight and understand personas and needs
• Serve as a subject matter expert or hold strong general cross-domain experience in product domains, such as energy efficiency, solar and storage, demand flexibility and e-Mobility.
• Establish the vision and roadmap for products and communicate them across the organization, link the
• product roadmap to higher corporate strategy goals
• Understand policy and regulatory context impacting the product(s). Identify policy positions and lobbying activities aimed at ensuring the product’s success in the market in partnership with regulatory affairs.
• Develop and present the business case for product , including but not limited to conducting market and competitive analysis, customer research, assessing business models, financial modeling, resource planning, go to market analysis and planning. Each of these activities may be done independently or with a team.
• Monitor and report on the performance of products in the market.
• Provide direction to the product management team and oversee product development
• Coordinate activities to ensure that new offerings include the desired capabilities and launches on time and
• within budget
• Provide support to sales (e.g., make prospect/customer calls, provide sales enablement content, contribute
• to internal and external social communities/blogs/portals) Assist in managing and resolving customer escalations as needed 
• Provide input to portfolio marketing for relevant activities and deliverables (e.g., buyer personas,
• competitive positioning, market requirements, launch plan)
• Initiate or manage relevant strategic partnerships as needed.

Knowledge, Skills and Abilities

• Ability to motivate, lead and coach staff as well as ability to develop strong working relationships with other groups within NYPA.
• Ability to articulate the customer point of view, influence NYPA’s interaction, and balance customer needs with ability to deliver.
• Ability to anticipate, manage and constructively resolve conflicts, overcome objections, and create value added customer solutions.
• Ability to conduct market, competitor, and customer research to gather insight, assess market opportunities,
• and make the case for investment
• Understanding of energy policy
• Ability to coordinate with product development, engineering, and other functions for product development
• and delivery
• Knowledge of relevant market trends, including regulatory, legal, and technology
• Understanding of product management process
• Exhibit analytical, rational, and logical thinking for optimal problem-solving
• Creative and innovative
• Empathetic to buyers, customers, users, and sales resources
• Detail-oriented, well-organized, efficient with time management.

Education, Experience and Certifications

• Bachelor’s degree required
• Master’s degree preferred
• Prior managem