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Customer Service Representative
I Halper Paper & Supplies Inc.United Statesfull_timeVerifiedPosted 8 Jun 2026
About the role
The Customer Service Associate is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Duties and responsibilities
• Partners with the sales team to meet and exceed customer’s service expectations.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Receives and checks customer complaints; Provides timely feedback to the company regarding service failures or customer concerns.
• Works closely with the Accounts Receivable department to resolve disputed credit items and release orders.
• Edits orders received for price and nomenclature.
• Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
• Prints shipment documents and forwards to the Customer Relations Liaison for review.
• Records or files copy of orders received.
• Prepares invoices and shipping documents such as export papers and commercial invoices.
• Checks shipping orders to ensure they are accurate with regard to quantity shipped. This is done by comparing shipping documents with computer-generated reports.
• Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management.
• Maintains customer name and address database.
• Transmits new pricing, with the correct amounts, to the Sales Team.
• Take initiative to accomplish open tasks; be proactive and seek additional work when available
• Maintain positive work relations; support team work and help coworkers to accomplish team goals
• Listen and communicate respectfully with employees at all levels within the organization and outside vendors
• Attendance; Maintain regular attendance and follow call out and time off procedures as outlined in the handbook.
• Comply with company policies and procedures as outlined in the Employee Handbook
• The position includes all other responsibilities that may be necessary to fulfill the duties associated with the Customer Service Associate or as may be assigned.
Required Qualifications
• High School Diploma or equivalent
• A minimum of 1 year working in Customer Service.
• Customer/client focused
• Problem Solving/Analysis.
• Proficiency in Microsoft Office and basic knowledge of Adobe Acrobat
• Good communication and listening skills.
• Basic math skills.
• Attention to detail and good organizational skills.
Customer Service- Customer Service Associate 3
• Time management; Ability to handle multiple demands and work to meet deadlines
• Dependability; Exhibit a reliable and consistent work ethic
• Punctuality; arrive on time to work and return on time from breaks
• Ability to work efficiently in a fast-paced environment.
• Ability to be flexible and to adapt to quickly changing conditions.
• Willingness to learn and take on new responsibilities.
Working conditions
Duties and responsibilities
• Partners with the sales team to meet and exceed customer’s service expectations.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Receives and checks customer complaints; Provides timely feedback to the company regarding service failures or customer concerns.
• Works closely with the Accounts Receivable department to resolve disputed credit items and release orders.
• Edits orders received for price and nomenclature.
• Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
• Prints shipment documents and forwards to the Customer Relations Liaison for review.
• Records or files copy of orders received.
• Prepares invoices and shipping documents such as export papers and commercial invoices.
• Checks shipping orders to ensure they are accurate with regard to quantity shipped. This is done by comparing shipping documents with computer-generated reports.
• Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management.
• Maintains customer name and address database.
• Transmits new pricing, with the correct amounts, to the Sales Team.
• Take initiative to accomplish open tasks; be proactive and seek additional work when available
• Maintain positive work relations; support team work and help coworkers to accomplish team goals
• Listen and communicate respectfully with employees at all levels within the organization and outside vendors
• Attendance; Maintain regular attendance and follow call out and time off procedures as outlined in the handbook.
• Comply with company policies and procedures as outlined in the Employee Handbook
• The position includes all other responsibilities that may be necessary to fulfill the duties associated with the Customer Service Associate or as may be assigned.
Required Qualifications
• High School Diploma or equivalent
• A minimum of 1 year working in Customer Service.
• Customer/client focused
• Problem Solving/Analysis.
• Proficiency in Microsoft Office and basic knowledge of Adobe Acrobat
• Good communication and listening skills.
• Basic math skills.
• Attention to detail and good organizational skills.
Customer Service- Customer Service Associate 3
• Time management; Ability to handle multiple demands and work to meet deadlines
• Dependability; Exhibit a reliable and consistent work ethic
• Punctuality; arrive on time to work and return on time from breaks
• Ability to work efficiently in a fast-paced environment.
• Ability to be flexible and to adapt to quickly changing conditions.
• Willingness to learn and take on new responsibilities.
Working conditions
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