Customer Engagement Associate

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

 

The American Heart Association as a great opportunity for a Remote Customer Engagement Associate( Preferred location: DFW area).

 

Additional Information:

• Salary: $17.50/Hour ($19.50/hour for bilingual Spanish)
• Location: Fully remote after the training period. Training will be in office at 7272 Greenville Avenue, Dallas, TX 75231
• Training: April 7, 2025 - July 11, 2025 in office. Subject to extension.
• Equipment: Full home office set up provided to you on first day of training (laptop, monitor, keyboard, mouse, and headset)
• Shift: Available shifts starting as early as 6:45am CST and staying as late as 7:15pm.

 

Daily Scope of Work - The Customer Engagement Associate is responsible for cultivating customer relationships by responding to calls and inquiries from the general public. Responsible for engaging with customers on a variety of health, donor, and other topics related to the American Heart Association/American Stroke Association. Responsible for making routine outbound calls. 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Respond to questions about healthy living, advocacy, charitable estate planning, direct marketing, local office referral, revenue programs, science, stroke, and CPR while maintaining a high level of productivity based on standards and performance goals. 
• Cultivate customer and partner relationships by promoting American Heart Association/American Stroke Association programs. 
• Provide information to develop and change the customer’s mindset and behaviors regarding cardiovascular disease and stroke that will build relationships and increase customer satisfaction and loyalty. 
• Create conversations that encourage customers to donate to the organization, thus contributing to revenue generation and long-lasting donor relationships.
• Customer calls are non-routine, non-scripted that often require Internet research and personalized responses. Conversations may include inside sales to promote revenue generation activities. 
• Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities or advocacy issues. 
• Input customer information into a Customer Relationship Management (CRM) database. 
• Performs other duties as required or assigned which are reasonably within the scope and responsibility of the job level and family. 

 

Want to help get your resume to the top?   Look at the experience we require:

 

Qualifications

 

• Customer service field or call center environment (At least two (2) years’ experience is a plus).
• Demonstrated excellent verbal and written communication skills.
• Demonstrated excellent problem-solving skills.           
• High School diploma or equivalent.
• Ability to develop alternate solutions and make sound decisions.     
• Available to work Monday through Saturday.

 

Preferred Experience:

• Bilingual Preferred 
• At least two (2) years’ experience with Customer Relationship Management (CRM) Systems (Microsoft Dynamics preferred)
• Microsoft Excel

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

 

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognit