Server Administrator

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

 

• We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance
• We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger
• We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs
• We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard

 

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Summary

Spire is seeking a Server Administrator who will be responsible for managing the Server ticket queue, and maintaining and supporting the organization’s Active Directory, virtual  and physical server and Office 365 environments.  The Server Administrator will provide Tier II support for escalated user issues. This position is also responsible for participating in disaster recovery functions, file restores, testing and supporting server applications and collaborating with the Patch Management Group on server patching.

Duties and Responsibilities

•    Handle requests for deploying new virtual and physical environments, working from documentation as provided by the Data Center Engineering group
•    Monitor and manage nightly backups, remediate issues and execute file restores as requested
•    Maintain server configurations; participate in configuration, firmware and operating system upgrades in collaboration with the Patch Management and Lifecycle Asset Management teams
•    Monitor the operation and performance of server infrastructure to proactively address server function and make recommendations for adjustments and approvements
•    Notify team members in a timely manner of service interruptions or other significant problems; take corrective action as directed
•    Collaborate with the Lifecycle Asset Administrators to maintain an accurate inventory of all individual physical server equipment and hosts with warranty, location and end-of-life data; report all resource requirements, equipment failures and exceptions to management
•    Monitor incidents and requests through management of the Server ticket queue, and work incidents related to server, VMware environments and Exchange On-Prem/Online. Server Administrators will work escalated tickets to provide Tier II support, and when necessary, collaborate with Data Center Engineering to research and resolve a Tier III issue. Work with Smart Desk Analysts to respond to issues and update the knowledge database. Provide personal and telephone support on user related issues
•    Ensure procedures and processes related to Sarbanes-Oxley are followed and update procedures as necessary
•    Review processes and procedures, update existing documentation and work with all affected groups to develop and document new processes as necessary
•    Ensure server diagrams are consistently updated to current environment layouts at all times and collaborate with application teams on application server diagrams
•    Participate in daily production check of server performance and functions
•    Troubleshoot and resolve performance issues using tools to diagnose issues and determine root cause
•    Participate in trending and forecasting of usage, bandwidth and performance to ensure server environment is operating at optimal performance
•    Interact with all vendors/providers to solve problems, schedule patching and stay informed of maintenance windows and other changes
•    Assist in the education of users as it relates to server environments, structure and performance
•    Work collaboratively with the Patch Management group to test patches and updates to operating systems and firmware for installation in the production environments
•    Work collaboratively with the Data Center Engineering group on the implementation of new and replacement servers
•    Ensure server changes to production environments have a change control ticket in place prior to the change, following the Chang