Customer Success Manager

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

The mission for the Customer Success Manager is to partner closely with our customers to enable a long term successful partnership by delivering ongoing value to the customer that’s aligned to their overall business strategy.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Successfully drove customer product adoption through first rate onboarding and engagement practices resulting in high customer satisfaction  
• Developed trusted relationships with end users through identifying strategic customer goals and aligning these goals to ensure quick time to first value for your portfolio of customers 
• Contributed to the improvement of internal customer success strategy and processes through partnership with CS leadership and CS Enablement/Operations

You will accomplish these outcomes through the following responsibilities…

• Be the primary advocate for our customers and proactively identify and deliver on overall customer objectives 
• Synthesize thematic feedback from customer portfolio to appropriate internal stakeholders  
• Refine and optimize customer product trainings in partnership with CS enablement team for wider CS team 
• Lead onboarding of customer teams and support in navigation and validation of new product launches with complex customers 
• Independently manage portfolio of customers and challenging situations with customers 
• Readily distinguishes and exercises judgment in expansion opportunities based on deep understanding of your portfolio of customers and their use cases  
• Independently balances goals and requirement of multiple internal and external stakeholders to reach desired outcomes for both Komodo and customers

What you bring to Komodo Health (required):

• 3+ years of prior experience delivering strategic consulting and analytics  engagements, or experience deploying and servicing cloud-based SaaS product offerings to Life Sciences customers
• Prior experience with digital/tech touching customer success processes and providing associated training on these process improvements
• Strong client and/or project management experience, with experience managing multiple client types
• Ability to influence without authority
• Strong communication and effective storytelling skills with demonstrable history of ability to influence a wide variety of levels within an organization 
• A track record of consistently meeting or exceeding department goals and/or customer satisfaction 
• Strong analytic mindset with the ability to thrive in a fast paced environment

 

#LI-REMOTE

Compensation at Komodo Health

The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The U.S. national starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan.$85,000—$141,400 USD

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