Clinical Operations Associate

Who we are:

Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes across both online and in-person primary care settings. K Health's primary care platform engages patients through a personalized investigation, informed by relevant medical history from the EMR, to provide primary care providers with comprehensive insights and automated workflows at the point of care. Coupled with patient insights, K Health’s technology empowers providers to make individualized diagnoses and treatment decisions and deliver high-quality medicine at scale.

As a venture-backed startup trusted with nearly $400 million in funding, and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We continue to partner with a growing roster of major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology. 

K Health is a modern healthcare company that is reinventing the patient, provider, and AI cooperative for a singular, digitally unified, high-quality care delivery mission. Our cross-functional approach integrates deep expertise in clinical care, operations, data science, product, consumer marketing, and engineering into one team that is transforming the experience of patients, providers, and the overall care delivery system. Join us in our mission to deliver smarter, simpler healthcare!

About the role:

We are seeking a compassionate and organized Clinical Operations Associate to join our team. The successful candidate will be responsible for serving as an assistant to our clinic LPN in addition to serving as an exemplary Care Concierge. Our Care Concierge focuses on assisting patients and their families to navigate the healthcare system and access the resources they need. This includes registering patients, coordinating appointments, providing information about treatment options, providing customer support and supporting clinicians in providing high quality, efficient care.

Key Responsibilities:

• Assist the LPN in non-medical tasks (referrals, care plans, prior auths. etc)
• Train Care Concierge on urgent duties (e.g., urgent referrals)
• Serve as expert in all Care Concierge tasks which includes
• Act as a liaison between patients, clinical operations and healthcare providers
• Establish close relationships with and serve as primary point of contact for patients
• Build relationships with different types of people, including clients, organization members, and health care providers 
• Coordinate appointments and schedule follow-up visits
• Conduct intake assessment, needs assessment, treatment planning, and reassessment services
• Provide information about treatment options and resources
• Communicate with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate client care 
• Connect patients with support services, such as financial assistance programs
• Assist with insurance claims and appeals
• Register patients
• Keep detailed records of patient interactions and progress
• Initiate outreach and missed appointment procedures, as necessary 
• Maintain strict confidentiality in accordance with HIPAA policies
• Other duties as assigned

Qualifications:

• Commitment to the mission of care coordination
• Passionate, trustworthy, and empathetic when working with clients
• Strong communication and interpersonal skills and ability to speak concisely to clients and Care Team members
• Ability to work well under pressure and handle sensitive information with confidentiality
• Strong organizational and time management skills
• Flexible and adaptable in response to changing client and health care providers’ needs 
• Experience working in healthcare or a related field is preferred
• Experience working in Epic or other EMRs is preferred
• Account management experience
• Technical troubleshooting skills.
• High school diploma or equivalent; Medical Assistant preferred
• Experience as a medical assistant preferred
• Must be able to commute to the NYC office 4 days a week

Benefits & Perks:

• Monthly social committees for company events
• 18 vacation days, 5