Lead Portfolio Manager (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Lead Portfolio Manager is responsible for client relationship management within the mortgage department. The individual will leverage excellent communication skills, creative talents, project management and analytical skills.

Direct Reports

• Sr Portfolio Manager
• Portfolio Manager
• Transaction Coordinator

Principal Duties

• Lead and develop a group of Portfolio Managers and assist in overall departmental strategy creation.
• Serve as the direct escalation point for our clients.
• Oversight and management of GSE and Client scorecards including but not limited to analyzing and presenting scorecard data to senior/executive management.
• Take responsibility for the creation, design, and implementation of value-add business strategies and client campaigns that affect current operating practices and company policy.
• Be accountable for key operational risk-management metrics including investigating and coordinating the resolution of any operational issues that are discovered.
• Create policy and procedures ensuring sound risk practices.
• Manage the delegated authority request SLAs and adherence for a team of Portfolio Managers.
• Demonstrate Root Cause Analytical skills in error resolution and procedural improvements.
• Mange Individual Client P&Ls.
• Negotiate Fee schedules and associated contractual requirements.
• Assist the Portfolio Management Team with assimilating new third-party clients.
• Partner with Legal in reviewing and providing comments on new Servicing Agreements for operational risks and concerns.
• Manage and audit the contractual requirements of individual Client Agreements.
• Be accountable for key portfolio processes using judgment and discretion to investigate and resolve any key issues that may arise.
• Be able to clearly articulate and present ideas and findings to a varied audience including the production staff and executive management.
• Conduct Monthly Business Reviews with the clients and operational units to highlight performance metrics.
• Organize and lead onsite visits including performance reviews and annual audits.
• Develop and maintain new tools designed for improving efficiency, managing performance, and servicing new product types.
• Identify gaps in reporting and documented policies and procedures within the operational groups and partner with them to get those items in place.
• Performs other related duties as assigned by management.

Education and Experience Requirements 

• Bachelor’s Degree in a business discipline.
• 7+ years equivalent work experience in Mortgage Servicing, preferably in a client facing function.
• 2+ years’ prior people management experience.

Knowledge, Skill, and Ability Requirements 

• Industry expert in GSE/Servicing guidelines and regulations
• Strong communication skills with an ability to work well in a collaborative environment.
• Strong attention to detail coupled with organizational and project management skills.
• Strong skills in Excel (graphs, pivot tables, formulas).
• Fast learner – able to assimilate new ideas and thrive in a fast-paced environment.
• Prior work experience performing business, data, and/or statistical analysis is a plus.
• Experience with PowerPoint and Visio a plus.
• Natural entrepreneurial interest is a plus.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match