Marketing Coordinator - M

Reports to
VP of Communications

Who is Woda Cooper Companies:

Woda Cooper Companies, Inc. is an employee-owned, vertically integrated affordable housing firm with over 730 employees. The company owns and operates more than 350 properties and 16,000 housing units. Consistently ranked among the top affordable housing developers and owners by Affordable Housing Finance, Woda Cooper operates in 16 states across the Midwest, Mid-Atlantic, and Southeast, with a development portfolio valued at $1.5 billion. Learn more at www.wodagroup.com.

Who You Are:

You’re an extroverted and outgoing team player. You want a job with meaning and a career path that will take you places.  You are a take-charge person that likes people, puzzles, the internet and problem solving.  You want this position to be a step toward a career in marketing or real estate. 

What You’ll Do:

The marketing coordinator is a constantly evolving position.  This position exists to ensure community occupancy remains high and to manage projects as assigned by the VP of Communications.  These projects range from advertising, to organizational, to promotional; from administrative assignments in the office, to creating marketing plans for a struggling property, to assisting with companywide initiatives.

You’ll run online ads, manage campaigns, work with struggling properties as a marketing subject matter expert, and build workflows that help meet our goals.

Additionally, this customer service position focuses on solving the problems of internal customers—our team—and external customers—our residents.  This includes responding professionally to the phone, email, online reviews, and internet service messages of prospective and current residents.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Respond to resident communications as assigned.
   1. Respond to resident phone calls.
   2. Respond to, de-escalate, and resolve customer complaints.
   3. Act as leasing agent for assigned properties.
   4. Respond to email correspondence.
   5. Manage mass email campaigns. 
2. Create marketing collateral utilizing digital work suites (such as Adobe Creative Cloud and MS Office).
3. Captain projects as assigned. 
4. Assist in management of company and property search engine optimization.
5. Update various housing and marketing websites. 
6. Take photos and video as directed. 
7. Complete assigned training to increase skillset. 
8. Travel to properties as assigned.
9. Assist with PR & company events.
10. Edit photos, graphics, and video.

Competencies

1. Communication / Customer Service.
2. Marketing / Advertising.
3. Logistics.
4. Computers / Data Input

Supervisory Responsibility

This position currently has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.  Occasionally, this job requires travel to remote properties, providing assistance at grand openings, and other events that