Service Coordinator

Acumen Technology is looking for a confident and passionate Service Coordinator to join our team. We want professionals that understand that the client’s experience is as important as knowing the right buttons to press, and that you can have fun while you work.

Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere, environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.

Requirements

• Be the voice of Acumen Technology to our clients as they contact us to provide support via email and phone calls.

• Support our core values and commit to always improving.
• Have fun working.
• Be serious about helping our team perform at a high level through coordinating their efforts and providing direction.
• Have strong typing and general computer use skills.
• Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics.

Acumen Technology Core Values:

• Intentional Everything
• I've Got Your Back
• Deliver with Confidence and Passion
• Adapt and Overcome
• Do IT Right

Acumen’s Commitment to our Employees:

We will do everything we can to aid your growth, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.

Work From Home/In Office:

Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide a budget for all the technology you’ll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that allows.

Benefits

• 100% employer paid health insurance (medical and dental)

• Mileage and phone reimbursement

• Fun working environment and culture with regular activities both for employees and their families

• Industry Certification Assistance

• Yearly Christmas Bonus

• Five Year Paid Vacation