Patient Billing Representative

Do you have a passion for helping others? Love solving problems and puzzles? Have an eye for detail and numbers? Join ROC as a Patient Billing Representative! This position will remain posted until filled.

You would talk to patients about the bill for their treatment at ROC. We want our patients to get back to moving the way they want to be moving and that costs money. We want patients to know their remaining payment and have a clear explanation if they have questions, and you would help us collect our revenue. Transparency is a value of ours, which you would contribute to daily. Join a close knit team and find your people here at ROC.

ROC is expanding with two more operating suites opening the beginning of 2025 as we welcome seven new surgeons to our team. Join our team to be part of the growth and excitement!

What would you do as a Patient Billing Representative?

The Patient Billing Representative is responsible for billing patients for medical services rendered in our facilities and collecting overdue payments. You can expect to regularly:

• Communicate with patients and insurance companies to obtain status updates, appeal claims, resolve outstanding patient balances and obtain information regarding billing or payment;
• Use an electronic medical records system to determine the tasks/appeals needing review;
• Answer phone calls that come into the call center to assist patients and resolve billing issues as assigned.

Requirements

• Certifications/Education
• High School Diploma/GED;
• Experience
• One year of experience performing customer service duties;
• Communicating effectively and professionally with various levels of employees, outside entities and customers;
• Deescalating tense or sensitive conversations with customers/clients/etc.;
• Reviewing work and checking for errors to ensure accuracy.

Benefits

Check out our home page by clicking on “View all jobs” to explore the many benefits ROC provides to employees, from medical insurance to paid time off and beyond! This position is eligible for full-time benefits and would work a 40 hour per week schedule.