Customer Success Manager

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact. 

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

We have an exciting opportunity at DTN! We are seeking a Customer Success Manager to provide support for current and customers for our agriculture business line.

About the Position:

As our Customer Success Manager, you will be motivated and proactive by providing maximum customer value. You will be seen as a trusted partner by providing key solutions to their needs and looking to further develop additional revenue opportunities by cross-selling and creating strategies to grow our customer base. You will have the opportunity to work with a broad range of customers who are at different phases of the customer lifecycle. This role will suit a focused commercial professional who can build a wide range of long lasting customer relationships, but is also keen to create strategies to increase the client base.

  What you will be doing:  

• Act as the primary point of contact for assigned clients, ensuring timely and effective communication and problem resolution.  

• Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention. 

• Outcomes driven; you will own and manage a renewal book of business of customers, and as their strategic advisor, you will guide them to success on their journey. 

• Monitor and prioritize your book of business based on key indicators of customer health via ChurnZero, our CS platform. 

• Work closely with sales, product and other technical teams to ensure an exceptional customer experience and take care of any customer issues. 

• Work cross-functionally with other team members to foster a strong sense of community and information sharing. 

• You will develop a high level of knowledge and understanding of DTN products while keeping up with industry news, trends, and best practices. 

• Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk.   

What you will bring to the role: 

• Experience running a large book of business with proven track record of long-term customer retention 

• Background working at a SaaS or software company preferred 

• Ability to thrive in a fast-paced environment of ambiguity and frequently switch gears with ease 

• Excellent interpersonal skillset and ability to build strong rapport with external stakeholders 

• Highly organized with ability to effectively balance competing priorities