Area Food Service Manager

Req ID: 465264

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development *  

 

Welcome to Love’s!: At Love's, our values go beyond our name.  We look for those same values in our people. Area Food Services Manager at Love's Travel Stops are a critical element to the success of our long-term business strategy. Operations  The Area Food Services Manager will help run our business by overseeing all operations in multiple restaurants. This role would include the performance of  various daily and strategic managerial duties by overseeing, directing, and coordinating activities around the location to better serve customers.

 

Job Functions: 

• Motivate team through a compelling vision and direction to encompass Love’s Core values
• Communicate clear expectations and hold the store teams accountable to achieving all brand, performance and behavior standards
• Effectively manage employee development with feedback and training opportunities
• Conduct regular quarterly visits and weekly conference calls for each location
• Provide exceptional customer service and verify that Restaurant Managers are doing the same
• Oversee the interior and exterior condition of each restaurant to ensure it is meeting established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
• Responsible to review all service metrics and reports to teach and coach for improved Customer Service standards, including but not limited to: SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, Driver Panel, etc.
• Maintain personal grooming and company uniform standards
• Maintain company attendance standards
• Other tasks as assigned

Coaching & Development

• Address employee issues in an appropriate and timely manner. Collaborate with District Manager as necessary to manage employee issues
• Develop an effective succession plan that leads to internal promotions
• Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
• Ensure that all employees follow Love’s safety procedures while using a sharp knife, a food slicer, toaster, oven, fryers, and other food preparation tools and appliances
• Responsible for protecting company assets with various audit processes and ensure that all cash handling and Love’s policies and procedures are being followed by all employees
• Proactively seek personal learning and development opportunities

 

Experience and Qualifications

• 5+ years in a restaurant management position required

 

Skills and Physical Demands

• Regularly required to talk and hear 
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing 
• Occasional lifting of up to 50lbs 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste.

 

Travel Requirements

Periodic travel nationally will be required.