Warehouse Operations Manager

Job Summary:

We are looking for an experienced, highly motivated, hands-on Warehouse Operations Manager for our Phoenix warehouse. The Warehouse Operations Manager is responsible for the efficient day-to-day operation of the Warehouse.

Supervisory Responsibilities:

• Coordinates and oversees the day-to-day workflow of warehouse staff.

Duties/Responsibilities:

• Ensures the safe, clean, and efficient operation of the warehouse to meet service standards.
• Ensures proper labor coverage for daily workload.
• Develops and ensures compliance with both internal and external SOPs.
• Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations.
• Makes recommendations to the Warehouse, Facility or Branch Manager on programs to improve warehouse operations.
• Interacts with customer daily and attends regular customer meetings.
• Directs the operations of the warehouse personnel to achieve prescribed objectives.
• Develops and implements daily plan for allocating equipment to jobs.
• Maintains a professional and courteous relationship with customers and ensures that all personnel do the same.
• Supervises all inbound and outbound shipments to ensure they are carried out accurately and in a timely manner.

Required Skills/Abilities:

• Working knowledge of Microsoft Office applications
• Working knowledge of warehouse / mechanical equipment
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary.
• Ability to work in fast paced environment.
• Ability to handle changing priorities and use sound judgment in stressful situations.
• Experience with developing and implementing performance metrics and process improvement.
• Excellent talent management and team building skills.
• Experience with writing reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Excellent verbal, non-verbal, and written communication skills
• Excellent customer service skills, specifically with external clients
• Bilingual English/Spanish is preferred, not essential.
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.

Education and Experience:

• High school diploma or equivalent required.
• 3+ years of hands-on supervisory experience in a multi-client, 3PL warehouse, fulfillment and distribution facility
• Forklift experience required, with experience handling oversized pallets preferred.
• Experience with Warehouse Management Systems (CargoWise preferred)
• Physical Requirements:
• Must be able to stand/walk for up to 10-12 hours.
• Lift and move totes up to 50