(USA) Senior Manager - AI & Self-Healing Engine (Last Mile Delivery)

Position Summary...

What you'll do...

Join Walmart’s AI Revolution in Last-Mile Delivery

In Walmart’s Last-Mile Delivery team, we’re building intelligent systems that combine real-time data, AI agents, and scalable platforms to power our delivery infrastructure. Spark Driver—our largest last-mile network—now spans all 50 states, reaches over 94% of U.S. households, and plays a pivotal role in Walmart’s eCommerce growth by enabling fast, flexible, and cost-effective fulfillment.

Position Summary

We are seeking a Sr. Manager of AI & Self-Healing Engine (Last Mile Delivery) who can turn repetitive, manual operational problems into intelligent, automated operational issue detection, root cause analysis, and resolution workflows. This role will map current-state performance management and exception handling for Last Mile Delivery, design orchestration between agents, humans, and tools, and lead the development of agent-driven automation for triage, intervention, and resolution.

What You'll Do

• Define and map workflows across Spark’s last-mile operations where automation can be applied.

• Build orchestration frameworks to coordinate between AI agents and operations teams.

• Collaborate with engineering to implement agent-driven detection, root cause analysis, and resolution workflows for key exception types.

• Track system performance for auto-resolution rates, manual escalations, and intervention speed.

• Continuously improve workflows based on telemetry, operational feedback, and impact metrics.

• Create strategy, roadmap, and BRD documents partnering with Operations, Product, Engineering, and Data Science.

• Communicate project status updates (against goals) through narratives and business reviews to leadership and peers.

• Provide thought-leadership to Walmart LMD leadership and business partners in delivering Agentic AI and self-healing solutions.

Basic Qualifications

• 6+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.

• Strong problem-solving skills and ability to translate data into operational impact.

• Proficiency in SQL and data visualization tools (e.g., Tableau).

• Experience collaborating across product, operations, and technical teams.

• Effective communicator with an ability to explain complex ideas to non-technical audiences.

Preferred Qualifications

• 8+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.

• Deep understanding of fulfillment or last-mile operations in a fast-paced environment.

• Agentic AI: Experience in designing and implementing Agentic AI capabilities and roadmap for solving supply chain problems at scale.

• Roadmap Creation & Prioritization: Experience in developing complex roadmaps, evaluating and making tradeoffs, and driving prioritizations aligning with business priorities and strategies.

• Launch & Scaling: Experience in leading cross functional teams in executing launches and scaling systematic solutions. Experience in building Go-To-Market strategy and launch execution plan, performing A/B tests, and defining metrics and measuring outcomes.

• Cross Functional Leadership: Experiences in leading cross functional teams, influence w/o authority, and demonstrate strong ownership working in a matrix organization.

• Communication: Excellent written and verbal communication skills for both technical and non-technical audiences. Experiences with presenting to senior leadership.

• Analytical Skills: Strong analytical and quantitative skills with ability to use data and metrics to test hypothesis, validate assumptions, and evaluate outcomes.

• Advanced SQL skills

• Manage Ambiguity: Strong ability to manage ambiguity and frame / simplify complex problem