Intensive Care Management Supervisor, C&Y (Nashville, TN)

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Intensive Care Management Supervisor, C&Y (Nashville, TN)

Schedule: Mon-Fri, 8a-4:30p

Salary: $54,000 (base pay) with additional incentive for language skills and behavioral health experience. Mileage reimbursement available.  

JOB SUMMARY: Provide leadership, supervision, and support to team of assigned staff that are providing intensive services to consumers with severe and persistent mental illness or serious emotional disturbance.

RESPONSIBILITIES:

• Provide clinical and administrative guidance, training, and support to team that provides Intensive Services (C&Y CTT, CCFT).
• Assist with the referral and transfer of consumers to intensive service programs, external resources, and back to lower levels of care.
• Monitor the delivery of services to consumers and families involved with intensive programs.
• Promote awareness and education of intensive services within departments at MHC, as well as in the community.
• Follow up regarding prior authorization and concurrent review forms as necessary for consumers in need of intensive services.
• Monitor intensive census and promote growth of intensive programs.
• Provide guidance and support to other Supervisors and teams.
• Assist with trainings and continuing education opportunities for Intensive Care Managers.
• Ensure program protocols/policies and procedures are carried out.
• Conduct planning sessions and meetings with team as required by the Agency
• and as needed.
• Coordinate prompt assignments of consumers to care managers and ensure appropriate contact.
• Promptly address team concerns and work to obtain resolution.
• Responsible for on-site consulting with Office Coordinator, Program Manager, and Care Managers as needed or assigned.
• Provide support and consultation for care managers with consumers in crisis situations.
• Ensure consumers are seen upon admission and discharge from the hospital, diversion services, or residential treatment facilities.
• Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Review care management documentation to ensure this documentation is individualized and meets consumer’s needs and shows medical necessity for continued service.
• Ensure consumers are provided efficient transitions within the Agency and in the community.
• Assist care manager with referral and linkage to community resources and advocate for consumers when necessary.
• Meet regularly with Program Manager and/or Program Director for supervision (individual and/or group).
• Work closely with team nurse to coordinate care coordination, health promotion, and transitional care activities to ensure outcomes and promotion of overall health.
• Attend regular Supervisor’s meeting.
• Attend and facilitate team meetings and ensure multi-disciplinary approach.  Ensure appropriate documentation for these meetings.
• Counsel care managers on performance and complete scheduled performance appraisals.  Ensure care management staff completes scheduled performance appraisals distributed by Human Resources.
• Collect and monitor completion of clinical documentation as outlined in Agency policy and procedures, (i.e., hospital, 90-day housing review, etc.).
• Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accoun