IT Administrative Support Quality Specialist - Part-Time
QuadientAbout the role
Connect with Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .
Administrative position with understanding of IT administration of controls with the ability to report on SOC1/SOC2 internal audit compliance success or risks.Position Title: Administrative Support Quality Specialist (Part-time)
Location: Remote USA
Your role in our future
The Administrative Support Quality Specialist will be responsible for reviewing IT tickets for accuracy and compliance with company policies and procedures. The ideal candidate will have a strong attention to detail, excellent problem-solving skills, and the ability to work independently.
This administrative position requires the ability to understand IT controls and to monitor and report on the success of SOC1/SOC2 internal audit compliance.
Review IT tickets for accuracy and compliance with company policies and procedures.
Manage user access, re-certification programs, security permission review, and IT team ticket review.
Communicate audit report findings to IT Management.
Monitor approximately 30 IT policies and controls related to SOC1/SOC2 audit.
Ensure SOC1/SOC2 compliance by performing quality validation of infrastructure, applications, and systems.
Assist IT Management with audit schedules by tracking and participating in IT-related projects.
Identify areas for improvement in IT ticketing processes and recommend changes.
Communicate with IT staff to resolve issues with IT tickets.
Develop and maintain documentation related to IT ticketing processes and procedures.
Participate in IT quality control activities and audits.
Your Profile
3+ years of experience in IT quality assurance or a related field
Strong knowledge of IT ticketing systems and processes
Excellent analytical and problem-solving skills
Strong attention to detail and ability to work independently
Strong communication and interpersonal skills
Ability to prioritize tasks and meet deadlines.
Ability to work well in a team environment and collaborate with cross-functional teams.
Proficiency in Microsoft Access, Word, and Excel.
Knowledge of Fresh Service ticketing system or similar ticketing systems.
Ability to create and maintain accurate and detailed documentation related to quality assurance processes.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Turn your passion into performance. Apply now.
This position has an hourly pay range of:
$18.08-$27.12Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Toget
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