Jobs and Careers

Technical Training Lead (ADI)

United Statesfull_timeVerifiedPosted 2 Jul 2026

About the role

Power up a career with us. Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.

POSITION CONCEPT

The ADI Training Lead is responsible for assessing, planning, developing, implementing, and administering all training, knowledge transfer, and operational readiness activities for the Advanced Delivery Infrastructure (ADI) Program. This position leads the development of the post-go-live training and support operating model, ensures standardized training and documentation practices, and drives user readiness through structured learning, reinforcement, and sustainment strategies. The role manages training needs assessments, develops appropriate learning approaches, partners with business unit subject matter experts (SMEs), and coordinates training delivery across multiple workstreams. In addition, the position ensures operational documentation, job aids, and training materials remain current, accessible, and aligned with program governance and business requirements. This position is entrusted with effectively managing relationships across the business, Technology, PMO, Change Enablement, and external partners to ensure successful adoption and long-term program value.

PRIMARY DUTIES AND RESPONSIBILITIES

Design, implement, and maintain the post-go-live training and support operating model, including sustainment processes, knowledge transfer activities, and continuous learning strategies.
Own the end-to-end execution of ADI training initiatives, including training needs assessments, curriculum development, content delivery, completion tracking, and effectiveness measurement.
Establish and maintain standardized training, operational, and knowledge transfer documentation, ensuring version control, governance compliance, and accessibility.
Develop and manage training schedules, coordinate training logistics, manage enrollments, and align delivery activities with program timelines and deployment waves.
Partner closely with business unit SMEs to capture operational knowledge, validate content, and ensure learning materials accurately reflect business processes and system functionality.
Design and develop role-based training materials, job aids, and performance support tools that combine system, process, policy, and procedural content.
Test and pilot training materials, facilitate train-the-trainer activities, and support instructors to ensure consistent and effective delivery.
Support end-user readiness through reinforcement activities, post-training support, fe