FAC Front Desk Worker

Sweet Briar College is a women’s liberal arts institution, located in Central Virginia approximately 12 miles north of Lynchburg and 60 miles south of Charlottesville. Founded in 1901, the Colleges curriculum encompasses a comprehensive baccalaureate program in the arts, sciences, and humanities, as well as graduate programs in education. It is one of two women’s colleges in the United States offering an ABET-accredited engineering degree. As an Equal Opportunity Employer, Sweet Briar College is committed to enhancing our community and encourages applications from qualified individuals with varied backgrounds, experiences, and ideas who would increase the diversity of the College.

Job Title: FAC Front Desk Attendant

Classification: Non-Exempt -Part-time Student Position

Reports To: Athletic Department Senior Woman Administrator

Job Summary/Objective: 

The Fitness and Athletics Center (FAC) Front Desk Attendant plays a vital role in supporting the day-to-day operations of Sweet Briar College’s fitness and recreation facility. This student-facing position requires excellent customer service skills, attention to detail, and a commitment to promoting a safe, clean, and welcoming environment for students, faculty, staff, and guests. As the first point of contact at the FAC, the Front Desk Attendant is responsible for access control, membership management, light facility maintenance, and communication with visitors.

Position Type/Expected Work Hours: 

• Scheduled shifts throughout the week between the times of 6:30 AM - 9:00 PM, will not exceed 20 hours per week.

Supervisory Responsibilities: 

• None

Essential Responsibilities: 

• Shift Coverage:
  Report on time to all scheduled and substitute shifts, maintaining professional behavior and attire throughout.
• Customer Service & Communication:
  Greet all patrons with a friendly, service-oriented attitude. Respond to phone calls, emails, and in-person inquiries regarding facility policies, hours, and services.
• Facility Access Control:
  Ensure all patrons scan or sign in upon entry. Verify active membership status and provide orientation for new users. Enforce Sweet Briar College’s fitness center policies and procedures.
• Membership Management:
  Assist with new member registration: verify identification, collect payments, complete paperwork, and enter data into the RhinoFIT software system. Update attendance logs and monitor membership records.
• Daily Maintenance Duties:
  Clean and sanitize fitness equipment regularly. Wash, dry, and fold towels to maintain appropriate stock levels in the Cardio/Weight Room.
• Security & Safety Monitoring:
  Observe facility cameras and report any concerning activity. Lock and unlock designated areas of the FAC according to daily open/close procedures. Respond to incidents and complete incident reports when necessary.

Required Qualifications:

• Current CPR, First Aid, and AED certification (or willingness to obtain with guidance from the College).
• Strong interpersonal and communication skills.
• Dependable, punctual, and responsible work ethic.
• Comfort with using or learning facility management soft