Care Coordinator, Advanced (IKC)

Posting Date

02/20/2026

962 Norfolk Sq, Norfolk, Virginia, 23502-3235, United States of America

Medical Assistant in New Primary Care Model for Dialysis Patients

DaVita is pioneering a new approach to primary care for patients with end-stage renal disease (ESKD) directly within our dialysis centers. We're seeking a highly motivated Medical Assistant to help us expand this groundbreaking program.

It is estimated that 30-50% of patients with renal failure do not receive consistent primary care support, resulting in increased morbidity, hospitalizations, and mortality. You will work with a Nurse Practitioner to address the health barriers patients with kidney disease face. Our goal is simple: keep patients out of the hospital and living longer. Come join us!

Why You’ll Love Working Here:

• Change the standards of care: Directly improve the health and well-being of patients who need it most.

• Position yourself to be a national leader: We plan on scaling this program nationally and are looking for individuals who will grow with the model.

• Have an outsized voice in shaping the model of care: We will be nimble and agile in building a model that meets the needs of our patients and are looking for our MA to add his or her thoughts to how we can improve.

• A true partnership: Work in a close, collaborative relationship with a dedicated Nurse Practitioner.

• Competitive pay and benefits packages: We strive to do inspiring work with financial and personal balance.

Location & Travel:

• Commute to DaVita clinics and/or partner practices in the Norfolk/Virginia Beach area and surrounding areas 5 days a week.

• Reliable personal transportation required

Position Details:

• Full-Time, Monday–Friday schedule

• Be flexible and adaptable to respond to patient and program needs

Responsibilities:

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments

• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources

• Educate patients about the benefits of this program, and then enroll and onboard the patients (such as collecting medical information and creating a record in our Epic platform)

• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed

• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed

• Manage clinical data so that key clinical reports can be produced. This includes transferring information from outside medical records and auditing data for clinical integrity.

• Communicate directly with patients in a timely and professional manner

• Maintain accurate, complete, and confidential documentation

• Demonstrate exceptional two-way communication, both oral and written

• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Qualifications:

• High school diploma or GED required

• Hold a current national Medical Assistant certification such as CMA, RMA, or CCMA

• 2+ years of experience in a professional office environment

• Experience coordinating care (referrals, care management, etc.)

• Ability to handle confidential information with discretion and sound judgment

• Strong verbal communication skills

• Proficiency in Microsoft Office, Excel, and Outlook

• Commitment to service excellence and patient satisfaction

• Ability to work autonomously while collaborating effectively with the team

Preferred Qualifications:

• 4+ years clinical medical office experience

• Experience in primary care settings

• Experience in dialysis settings

• Experience with Epic EHR

• Familiarity navigating insurance payers

Why You’ll Love Working Here:

• Make a direct impact on the lives of patients with complex chronic conditions

• Be part of a mission-driven, collaborative care team

• Flexible hybrid schedule with opportunity for professional growth

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on