Senior Support Specialist, Identity & Access Management (Okta)

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
 

POSITION SUMMARY

We are seeking a Senior Support Specialist, Identity & Access Management (Okta) who will provide hands-on support for Sony Pictures Entertainment’s (SPE) enterprise identity platforms and integrations across applications and infrastructure systems. This role collaborates with customers, development teams, security partners, and cross-functional stakeholders to ensure secure, compliant, and scalable identity solutions that support business operations across the media and entertainment ecosystem. 

Location: Culver City, California (4 days mandatory work from SPE Lot)

JOB RESPONSIBILITIES 

• Provide technical and production support to implement, build, monitor, maintain, and continuously improve enterprise identity and access management (IAM) solutions based on business and security needs. 

• Serve as a Subject Matter Expert on Okta and related IAM platforms, covering configuration, authentication mechanisms, provisioning workflows, governance, release management, and adoption of new features. 

• Support business and technical users on IAM-related queries, access issues, onboarding/offboarding workflows, and priority requests. 

• Monitor, maintain, and deploy integrations between Okta, enterprise applications, cloud platforms, and downstream systems. 

• Troubleshoot, debug, and optimize authentication flows, SSO integrations, provisioning connectors, and access policies to ensure high availability and security compliance. 

• Partner with security, application, and infrastructure teams to design and deploy IAM functionalities that integrate seamlessly with enterprise systems. 

• Participate in architecture and design discussions and provide scalable, secure technical solutions for IAM implementations and enhancements. 

• Establish and enforce identity governance, integration, and security best practices, ensuring compliance with enterprise and regulatory standards. 

• Provide oversight of system upgrades, patching, vulnerability remediation, and release testing within the IAM environment. 

• Work closely with business stakeholders, functional leads, and technical teams in an Agile framework to translate identity requirements into secure, scalable solutions. 

• Manage IAM application support operations and track KPIs/SLAs to ensure operational excellence and system reliability. 

• Lead incident and problem management efforts, including root cause analysis and remediation planning. 

• Drive automation of identity lifecycle processes to improve operational efficiency. 

• Honesty, trustworthiness, and ethical conduct are material requirements for the responsibilities outlined above. 

QUALIFICATIONS FOR POSITION 

Your qualifications and experience should include:  

• 6+ years of experience working in Identity and Access Management (IAM) environments with stron