Employment Type:

Full time

Shift:

Day Shift

Description:

Shift: Monday-Friday day shift, this is a hybrid position that requires 1-2 days working onsite

Purpose

This position is responsible for ensuring a provider-centric experience for medical staff practitioners applying to and on staff at multiple hospitals across the Trinity Health Michigan region. From onboarding and throughout the practitioner’s lifecycle with THMI, this role is integral to an efficient, coordinated, and consistent experience with medical staff processes to ensure high quality patient care, hospital compliance with regulatory requirements, increased provider satisfaction and engagement, and promote the efficient use of resources in a highly matrixed environment.

Essential Functions:

• Serves as primary point of contact for assigned specialties to ensure provider and stakeholder satisfaction across multiple hospitals, ensuring consistency and quality in service delivery.
• Ensures coordination and alignment of medical staff services processes and procedures across the region, promoting a cohesive and collaborative environment.
• Assists providers and stakeholders in navigating organizational requirements, addressing concerns, and facilitating effective communication to promptly resolve issues. Maintains a customer-focused attitude, good rapport, and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
• Develops strong relationships with medical staff and administrators across THMI, understanding needs, preferences, and goals to ensure satisfaction and trust. Works closely with department leaders to ensure needs are met and expectations are aligned.
• Interprets and conveys medical staff requirements clearly to internal teams and external stakeholders with updates and information as needed.
• Provides training and support to medical staff and medical staff leaders within assigned specialty areas on credentialing and privileging processes, regulatory requirements, and hospital policies.
• Orients new medical staff leaders to MSS processes and applications.
• Serve as a liaison between medical staff, hospital administration, and external regulatory bodies.

• Manages all elements of assigned medical staff specialty areas, including the onboarding of new applicants to the medical staff, analyzing information to determine eligibility and demonstrated competence, required follow-up to ensure rapid completion of applications to meet target dates for completion while exercising sound discretion and professional judgement in decision making.
• Monitors CPI progress and alignment of medical staff process to ensure timely progress and compliance with target dates of completion.
• Manages the reappointment, request for change and resignation processes.
• Ensures compliance with FPPE requirements and timelines for completion.
• Meets processing time thresholds consistently and with minimal error.

Minimum Qualifications

Education: Associate’s degree in healthcare administration, business administration or similar degree OR equivalent.
 

Experience: A minimum of 2 years of healthcare environment or healthcare administrative/office experience and general knowledge of the health care industry including hospital settings and physician practices with a working knowledge of federal, state and TJC accreditation standards and general medical terminology.

Certification/Licensure:  None required.

Required:

• 1.Proficiency with MS Outlook, Word, and Excel.

  2. Excellent interpersonal, verbal, and written communication skills necessary to facilitate communication, collaboration, and interaction, including the ability to correspond effectively in writing, as well as verbally convey information clearly, and listen actively, with all levels of hospital personnel, medical staff and external agencies and organizations regarding MSS functions.

  3. Exceptional organizational skills, attention to detail, thoroughness, and critical thinking skills.

  4. Analytical ability to identify opportunities for improvement and problem resolution within assigned specialty areas.

  5. Ability to manage changing priorities and work with frequent interruptions, exercise independent thinking and judgment, and to work without direct, day-to-day supervision.

  6. Strong customer-servi