Vice President Enterprise Supply Chain Shared Services

Vice President Enterprise Supply Chain Shared Services

Job Description

About Us

Cottonelle®. Scott®. Kleenex®. Kotex®. Poise®. Huggies®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

What You’ll Do (Role Purpose)

The Vice President, ESC Shared Services will be responsible for leading the team responsible for transforming the entire end-to-end processes of integrated Supply Chain activities globally. This leader will be responsible for developing a phased, multi-year Shared Services strategy and operating model for K-C’s supply chain work processes. The role will have a dual reporting relationship to the Chief Supply Chain Officer and Vice President, Global Business Services with strong partnerships with the Chief Procurement Officer and entire Supply Chain Leadership Team (ESCLT). This is a critical leadership role to drive overhead and net productivity savings over a multi-year transformation, as well as driving efficiencies for non-operations capabilities.

The Impact You can Make

• Serve as ESC shared services transformation lead responsible for creating a multi-year transformation roadmap & operating model with a focus on the following: Planning, Procurement, Order Management, Distribution & Logistics, Warehouse Management, Real Estate, and Facilities Management.
• Identify capabilities best suited for shared service and BPO arrangements, and drive the investigation, coordination, and facilitation of all shared service and/or outsourcing requirements (planned and unplanned) globally for the Enterprise Supply Chain Organization
• In partnership with the Enterprise Supply Chain Organization, design and oversee implementation of a three year strategy and portfolio of projects to standardize processes across all segments, functions and regions for the ESC processes
• Lead business process design and governance by understanding the needs of the business, facilitating discussions on budget and resource prioritization across the Enterprise Supply Chain Organization; and collaborating with process owners and DTS to ensure processes are designed/developed and executed. Responsible for helping the organization design, monitor, and improve controls in ESC.
• Partner with GBS to improve day-to-day operations of current Source to Pay capabilities and deliverables in the supply chain process.
• Meet an annual continuous improvement target for cost, quality and employee experience of ESC by driving all ESC LEAN/CI efforts globally, ensuring that LEAN practices are implemented and shared across the Enterprise Supply Chain Organization, and that value realization initiatives continue to be executed and realized.
• Recommend, justify, and implement a variety of process improvements, technology implementations, and automations/AI to streamline the efficiency and effectiveness of ESC.
• Manage senior stakeholders throughout the enterprise to collect VOC feedback, escalations, and business needs, and convert this into ESC policies and procedure change recommendations for the functional leaders.
• Represent ESC and GBS globally as a trusted partner with the function leaders to brief internal and external stakeholders on opportunities, targets, risks, and successes.
• Build and implement a unified global reporting structure and accompanying dashboarding systems that track delivery excellence (SLAs) and Total Cost of Service (TCS); as well as process metrics including Total Quality of Service (TQS), Total Standardization of Service (TSS), Total Velocity of Service (TVS), and Customer Satisfaction (CSAT).

About You:

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Dimensions and Scope

Responsible for delivering best and class services to the Enterprise Supply Chain organization (100+ Manufacturing / Distribution Sites, 15K+ employees) in support of KC’s ~$20B total revenue

Experiences We’re Looking For

• 20+ years of experience in the Supply Chain space inside large, complex, multinational organizations.
• Proven balance of operation