About the role
Company Description
About Us
At Next Comms Talk, we believe in the power of clear, accurate communication. As a forward-thinking communications firm, we help organizations streamline internal and external interactions through precise data management and innovative support services. Our team thrives on professionalism, attention to detail, and a commitment to operational excellence.
Job Description
Job Description
We are seeking a dedicated Customer Service Trainer to join our team in Boston, MA. The ideal candidate will be responsible for developing, coordinating, and delivering training programs that enhance the customer service skills of our staff. You will work closely with management to ensure all team members meet performance standards and are equipped with the tools necessary for success.
Responsibilities
Design and deliver engaging training programs for new and existing customer service representatives
Conduct skills assessments and identify training needs
Provide one-on-one coaching and support for performance improvement
Develop training materials, manuals, and guides
Monitor and evaluate training effectiveness through feedback and performance metrics
Collaborate with team leaders to implement service strategies
Stay current with industry trends and customer service best practices
Qualifications
Qualifications
Proven experience as a trainer or similar role in customer service or call center environments
Excellent presentation, communication, and interpersonal skills
Strong organizational and time management abilities
Proficiency in creating training materials and using training software/tools
Ability to adapt training styles to various learning preferences
Bachelor's degree in Business, Communication, Human Resources, or a related field (preferred)
Additional Information
Benefits
Competitive salary package ($52,000 - $60,000/year)
Opportunities for professional development and career growth
Supportive team environment
Paid time off and holidays
Health, dental, and vision insurance
Retirement savings plan
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