Patient Enrollment Manager

About Lumata Health:

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives. 

We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply. 

Position Overview:

The Patient Enrollment Manager plays a crucial role in ensuring the efficient and effective enrollment of patients into Lumata’s Continuous Care Program. This position requires a blend of strong organizational skills, leadership abilities, and a deep understanding of patient enrollment processes. The Patient Enrollment Manager is responsible for overseeing a team of enrollment and eligibility specialists, developing enrollment strategies, and maintaining compliance with regulatory requirements.

Job Type: Full-time

• 8 hour shift
• Monday to Friday

Pay Range: $65,000 - $70,000 annually, plus performance-based bonus.

Responsibilities:

• Lead, mentor, and manage a team of enrollment specialists to achieve enrollment targets.
• Conduct regular team meetings, provide guidance, and ensure effective communication within the team.
• Monitor team performance and provide feedback, coaching, and performance evaluations.
• Develop and implement enrollment strategies to meet program or trial enrollment goals.
• Collaborate with cross-functional teams to optimize enrollment processes and identify opportunities for improvement.
• Ensure enrollment strategies align with the organization's mission and objectives.
• Maintain a thorough understanding of regulatory requirements related to patient enrollment, including informed consent, privacy laws, and ethical guidelines.
• Ensure all enrollment processes and documentation are compliant with relevant regulations and standards.
• Implement quality control measures to minimize errors in enrollment data.
• Establish effective communication channels with patients, including addressing their inquiries, concerns, and providing necessary information.
• Ensure that patients are informed about the enrollment process, including risks, benefits, and expectations.
• Oversee the accurate and timely collection, maintenance, and reporting of patient enrollment data.
• Utilize data analytics to identify enrollment trends and make data-driven decisions to improve enrollment outcomes.
• Collaborate with leadership, and account management to streamline enrollment processes and resolve enrollment-related issues.
• Foster positive relationships with key stakeholders to facilitate patient recruitment.
• Develop training programs and materials for enrollment coordinators to ensure they are well-informed and capable of carrying out their roles effectively.
• Keep abreast of industry developments and share knowle