Job Posting Title

Customer Assistance Representative III - Temporary

Agency

340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization

340 District 7

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Part time

Job Type

Temporary

Compensation

The hourly rate for this position is up to $19.71/hour based on education and experience.

Why you’ll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Job Description

Location: Adair County Health Department

Salary: up to $19.71/hour based on education and experience.

Full Time /Part Time: Part Time (Temporary)

Work Schedule:  Monday-Friday (some evenings and weekends possible)

Primary Hours: 8:00 am – 5:00 pm (some evenings possible)

Position Description: 

Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department.  This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. 

Duties:

• Diagnoses communication disorders of speech and language.
• Prepares treatment plans and makes recommendations for individual cases.
• Conducts group and individual speech and/or language treatment as appropriate.
• Performs hearing screenings and makes appropriate referrals.
• Prepares and maintains progress reports, records, and evaluations on individual and group cases as required.
• Participates as a member of a diagnostic and treatment team for individual and group cases.
• Maintains confidential records of client services in compliance with state and federal regulations.
• Directs and/or trains clinical personnel and staff in identifying and treating communication disorders.
• Confers with professional and/or community groups on topics regarding communication disorders.
• Implements and develops prevention programs that are specific to speech/language/communication issues.

• This position is the frontline to customer service and our clients.  Is responsible for all client/patient registrations for the county health department.  The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.
• Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
• Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data.
• Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
• Receives or delivers materials and equipment.

Knowledge, Skills, Abilities and Competencies: