Lead Support Engineer, Corporate IT Operations

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.

At Veralto, our unifying purpose of Safeguarding the World’s Most Vital Resources™ is more than words: it’s a proven path towards positive change, improvement for our planet, and development for yourself.

Whether we’re ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future.

When you join Veralto’s vibrant global network of 13 operating companies and 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career.

We offer:

• Bonus/incentive pay
• A flexible work environment
• Paid holidays and a permissive paid time off policy emphasizing flexibility and trust
• Ongoing investment in your career through dedicated training, on-the-job development, and coaching
• Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards

Reporting to the Senior Director, Infrastructure, the Lead Support Engineer, Corporate IT Operations is responsible for supporting our executive team in building out our technologies, processes, and organization to better position Veralto for the future.

This position is part of the Infrastructure Department located in Waltham, MA and will be onsite.

The essential responsibilities of the role:

• Provide comprehensive endpoint support for Veralto Corporate associates and executives, primarily using Dell Latitude devices.
• Work with HR to provide an all-encompassing onboarding presentation to new hires that outlines our policies and processes
• Manage and troubleshoot AV systems within the corporate office such as Microsoft Teams Rooms, Jabra Speakers, Jabra Headsets, etc.
• Create and maintain documentation which includes Standard Operating Procedures (SOPs), Standard Work, and Knowledge Base articles
• Monitor, manage, and complete incidents in Jira IT Service Management for all Veralto Corporate associates.

The essential requirements of the role:

• 5+ years of relevant experience.
• Demonstrated interpersonal skills and executive-level presentation experience.
• Hands-on experience with Dell Latitude laptops and Windows 10/11 operating systems.
• Self-starter with the ability to work independently or lead a small team effectively.
• Proven track record in delivering high-quality end-user support while implementing and refining support processes for efficiency and consistency.

It would be an asset if you have:

• A Bachelor’s degree
• Any related IT certifications
• 10 years of relevant experience
• Prior experience with AV systems and network troubleshooting

With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—protect the world’s food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qua