Assistant Community Manager at Fair Oaks Apartments

Job Summary

Are you ready to make a meaningful impact on the lives of low-income families in your community? At Alco, we’re dedicated to providing quality, affordable apartments and improving the well-being of our residents. As our Assistant Community Manager, you'll be at the forefront of transforming lives, making an impact, and ensuring that our residents experience the support and care they deserve. You will work closely with the Community Manager and property residents, playing a crucial role in maintaining a welcoming and supportive environment for our residents. Join us and become a vital part of our mission!

Key Responsibilities

• Assist the Community Manager in the daily operation of the property and lead the property and property team in the absence of the Community Manager.
• Ensure accurate and efficient completion of application, lease, and annual income re-certification paperwork.
• Complete resident interviews, leasing documents, and certifications of income to ensure the property provides housing for the families with the greatest financial need.
• File evictions in a timely manner
• Work closely with leasing and maintenance staff with coordination of tasks
• Answer incoming phone calls and handle them accordingly.
• Investigate and help to resolve complaints, disturbances, and lease violations.
• Coordinate with outside vendors to arrange for trash removal, maintenance, landscaping, security, and other services.

Supervisory Role

The Assistant Community Manager is not responsible for the direct supervision of any personnel assigned to the site; however, in the absence of the Community Manager, the Assistant Community Manager will direct the work of the other team members.

Challenges

Balancing the various priorities of the property, its residents, and the staff is the most difficult part of the position. The Assistant Community Manager will find numerous demands on their time and must maintain sight of the overall operational plan while addressing the needs of the site and the residents. The work environment is relatively unstructured, allowing the Assistant Community Manager to interact and determine priorities in the way most appropriate or as directed by the Community Manager.

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Qualifications

• High School diploma or equivalent
• Must be over 18 years of age[1]
• Must be able to speak, read and write English.
• Must have administrative or property management experience.
• Understanding of and experience with Project-Based Section 8 and Tax Credit programs preferred
• Must be able to multi-task and meet deadlines.
• Ability to communicate professionally and effectively with co-workers, residents, vendors, and corporate office staff.
• Must be proficient with Microsoft Office (Excel, Word, and Outlook).
• Operational experience as a manager or assistant manager of a similar residential apartment community is preferred but not required.