Director, Global Key Accounts

The Director of Global Key Accounts will lead strategic relationships with high-value customers to accelerate sales growth, maximize penetration of Hoya Vision Care’s branded products, and enhance customer loyalty. This role is responsible for revenue generation, strategic planning, and leading a team of strategic account managers. The ideal candidate is an experienced leader skilled at cultivating trust and loyalty with key stakeholders through proactive engagement, consultative selling, and tailored solutions that drive mutual success. The role requires excellent cross functional partnership in a global team, a detailed and proactive approach to account planning, and the ability to navigate complex customer relationships across a variety of roles. Finally, we are looking for a candidate who is passionate about creating long-term partnerships that fuel high growth and innovation in a fast-paced, customer-driven environments.

Strategic Leadership & Sales Growth

• Drive achievement of budgeted revenue targets across key global and national accounts.
• Expand and optimize partnerships with managed vision care to increase brand visibility and access.
• Lead strategic negotiations and developed customized programs with key global key accounts. 
• Identify and pursue new business development opportunities.
• Manage and build new internal and external strategic stakeholder relationships. 

Team Management & Development

• Holds self and others accountable to meet commitments. For example, measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
• Manage and mentor a high-performing team of Key Account Managers.
• Collaborate closely with Operational Leadership, Marketing, Finance (Locally and Globally) and SVP of GKA Sales on growth plans and execution.
• Prioritize personal and professional growth. 

Account Planning & Analysis

• Build and implement detailed strategic account plans aligned to sales goals and market trends.
• Leverage tools like Power BI and Salesforce systems to track performance, forecast results, and manage activities.
• Monitor competitor activity and adapt strategies to maintain competitive positioning.
• Drive customized solutions for accounts, including pricing, promotions, rebates, and training support.

Customer Relationship Management

• Serve as a trusted advisor to Global Key Accounts, helping grow their overall business and deliver Customer Experience.
• Drive customized solutions for accounts, including pricing, promotions, rebates, and training support.
• Develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
• Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.
• Represent Hoya Vision Care at industry events, cultivating long-term customer relationships and brand trust.
• Obtain market intelligence, promote the organization, and enhance its reputation.

Cross-functional Collaboration

• Partner with lab teams, marketing, finance, and operations to deliver seamless service and execution.
• Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels.
• Gains the confidence and trust of others through honesty, integrity, authenticity and delivering on promises.

Develop strong partnerships internally and externally to the organization to promote effective, productive, and sustainable approach to the business. 

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 7+ years of progressive experience in account management, sales, or business development, ideally in the optical or healthcare industry.
• Proven track record managing strategic customer relationships and growing key accounts.
• Strong leadership and people management experience.