Supplier Technical Engineer

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Supports the resolution of quality issues and processes for the supply function in the organization.

Responsibilities
•    Provides conclusions and recommendations for quality issues and/or continuous quality improvement projects.
•    Participates in supplier quality improvement initiatives; works with suppliers to develop and improve quality levels.
•    Ensures the reliability and quality of suppliers, implementing process controls, certification programs, evaluations, inspections, corrective actions, audits and records.
•    Identifies quality problem(s) and determines a short-term and long-term action plan with the organization and the supplier.
•    Utilizes quality processes to qualify new products.

Skill Descriptors
Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Level: Working Knowledge
•    Utilizes quality indicators relevant to own unit or function.
•    Adheres to organizational quality management processes and practices.
•    Applies key aspects of continuous improvement processes and evaluates impact on quality.
•    Uses quality evaluation tools and techniques such as walkthroughs and inspections.
•    Works with quality assurance methods, tools and techniques.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level: Working Knowledge
•    Accurately gauges the impact and cost of errors, omissions, and oversights.
•    Utilizes specific approaches and tools for checking and cross-checking outputs.
•    Processes limited amounts of detailed information with good accuracy.
•    Learns from mistakes and applies lessons learned.
•    Develops and uses checklists to ensure that information goes out error-free.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level: Working Knowledge
•    Demonstrates experience participating in productive collaborative processes.
•    Under guidance, initiates collaborative meetings.
•    Assists in communicating shared goals with diverse groups and parties.
•    Helps promote collaboration across generations, functions, regions, and levels.
•    Helps solve business problems and meet business goals through collaborative processes.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level: Working Knowledge
•    Delivers helpful feedback that focuses on behaviors without offending the recipient.
•    Listens to feedback without defensiveness and uses it for own communication effectiveness.
•    Makes oral presentations and writes reports needed for own work.
•    Avoids technical jargon when inappropriate.
•    Looks for and considers non-verbal cues from individuals and groups.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Level: Working Knowledge
•    Recognizes changing demands and priorities; validates changes with management.
•    Obtains information about how current assignments contribute to organizational goals.
•    Completes current work according to assigned priorities.
•    Responds to day-to-day operational priorities while still making progress on project work.
•    Performs at least 2-3 concurrent activities without reducing productivity.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level: Working Knowledge
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