Customer Service Representative

About the Company - ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact. The safety and health of our team is our top priority. ProAmpac has taken great steps to provide all personal protective equipment and sanitizing supplies to create a safe and healthy work environment for you.

What makes a great operator:

• Reliability: Looking for candidates that show up consistently for their team
• Willingness to learn: a drive to learn a variety of tasks
• Previous experience operating a machine or working in a manufacturing setting
• Ability to work 12-hour shifts.

Company Perks

• Recognition & bonuses for being a valued and reliable team member
• Advancement Opportunities, a place to build your future
• Multiple Bonus Programs (Attendance, Safety, and Referral)
• Gas Stipend for those who drive more than 20 miles one way

Outstanding Benefits

• Competitive wages, shift premiums, promotions from within
• 11 paid holidays
• Excellent PTO (Vacation and Personal Time) – Available after 60-days
• Full Benefits including Medical| Dental | Vision |Disability Insurance
• 401k
• Wellness program that gives back money for leading a healthy lifestyle

 

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
• Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
• Accurate entry of purchase order details into applicable systems, ensuring ali information is correctly recorded for fulfillment and billing purposes.
• Collaborate with interna! departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
• All other duties as assigned.

 

Qualifications, Education and Experience

• HS/GED required; AS preferred
• 2-4 years' experience in a related field experience in a related field required.
• This position has no leadership duties.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.