Clinical Secretary - Gastroenterology

Schedule: Full Time, Days

Main Function:

• The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support. 
• The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate and timely referrals and prior authorizations as well as issue resolution. 
• Responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement. 
• He/she must also understand, interpret & apply knowledge on multiple insurance benefits to specific patient needs.
• The Clinical Secretary will input, classify & manage documentation in the office’s electronic medical record system.
• The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office
• Actively supports physicians & nurses & be an enthusiastic participant in departmental meetings & actively identify ways to improve processes & service to patients.
• The Clinical Secretary functions under the direct supervision of the Practice Manager and under the daily guidance of providers.
• Individual must be able to manage demanding workload with accuracy & represent the office & staff professionally.
• Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.

 

Required Job Specific Competencies:

• Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, etc. as well as creative and efficient appointment scheduling, document classification, patient outreaches, insurance verification, Medicare Secondary Payor and other forms accuracy and HIPAA compliance.
• Shows caring and concern for all patients.
• Demonstrates patient centered approach to care for the delivery of evidence-based care that supports the population needs. 
• Exhibits time management skills, keyboarding skills and multi-tasking abilities to assure business components of the practice are maintained at an efficient and effective level.

 

Qualifications:

• High School Diploma or GED required.
• Medical secretarial experience required.
• Medical background & terminology required.
• Computer knowledge and skills including but not limited to Outlook and Microsoft Office required.
• Strong EMR experience preferred.
• Medical Administrative certification preferred.
• Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.

 

Pay Range: $17.97 - $22.00

Starting Pay: Based on experience 

Thompson Health is an EOE encouraging women, minorities, individuals with disabilities, and veterans to apply.