Office Manager / Operations Associate

About Plenful

Plenful is on a mission to move pharmacy forward through intelligent automation. We build AI-powered software that eliminates administrative burden, strengthens compliance, and unlocks revenue across critical pharmacy workflows, solving one of the biggest challenges in healthcare today: delayed patient care.
Built by a passionate team of former healthcare operators and world-class AI technologists, Plenful combines deep domain expertise with enterprise-grade technology to automate complex workflows across intake authorization, 340B program optimization, and pharmacy revenue reconciliation. Our AI platform is trusted by 95+ leading healthcare organizations to power smarter, faster, and more resilient pharmacy operations.

Backed by leading investors including Notable Capital, Bessemer Venture Partners, and TQ Ventures, Plenful is building the institutional memory for healthcare and powering the most complex, highest ROI healthcare workflows. We’re actively hiring as we continue to scale.

Learn more about our values and origin story at https://www.plenful.com/company.

About the role

Plenful is hiring an Office Manager to make our San Francisco office the kind of place people want to walk into. This person owns the day-to-day operations of the space and the experience of everyone in it — teammates, candidates, and visitors alike. You'll wear a lot of hats: part operations lead, part culture builder, part problem-solver who notices what's broken before anyone has to ask. The role is hybrid, in our San Francisco office.

What you'll own

Office Operations: Keep the physical space running — supplies, vendor relationships, facilities issues, mail, deliveries, and the dozens of small logistics that make an office function without anyone noticing the effort behind it. This may include supporting additional facility responsibilities remotely in support of our growing NYC office.

Teammate Experience: Own the moments that make coming into the office worth it: team lunches, snack and beverage stock, seating and space planning, onboarding setup for new hires, and a general pulse on what's working and what isn't. You're the person teammates go to when something in the office needs fixing or improving.

Candidate & Visitor Experience: Coordinate onsite interview logistics — room bookings, scheduling support, meals, and day-of hosting — so every candidate who walks through the door has a smooth, well-run experience. Arrive ahead of scheduled interviews to ensure rooms and materials are ready before candidates arrive. Partner with recruiting and hiring managers to keep this consistent as hiring scales.

Events & Culture: Plan and execute in-office events, offsite, and team celebrations. Bring ideas for how to build culture in a hybrid environment where not everyone is in the office every day.

Vendor & Budget Management: Manage relationships with office vendors (cleaning, snacks, supplies, repairs) and own a budget for office spend — tracking costs and finding better options as the team grows.

The Undefined Stuff: This role will pick up whatever doesn't have an obvious home yet — special projects for leadership, ad hoc support for People/Recruiting, or anything that needs a hands-on owner. If you like a role that's still being defined, this is it.

What success looks like

• The office runs smoothly day to day, with issues resolved before they become team-wide complaints.
• Teammates feel the office is a place worth showing up to, not just a requirement.
• Candidates consistently report a well-organized, welcoming interview experience.
• Vendor relationships and office budget are managed proactively, not reactively.
• You spot problems and opportunities before being asked, and bring solutions, not just observations.

Ideal background

Must Have

• 2+ years in an office management, workplace experience, or administrative operations role.
• Track record of managing multiple priorities and vendors simultaneously without things falling through the cracks.
• Strong written and verbal communication skills.
• Comfortable with ambiguity — this role will grow and shift as the company scales.