Jobs and Careers

Technical Call Center Agent

Remote (in select states)Remotefull_timeVerifiedPosted 31 Jul 2025

💰 $38,000/yr

About the role

Are you passionate about providing technical support and delivering exceptional customer service? Do you thrive in a detail-oriented environment where problem-solving and effective communication are key? If so, Retail Imaging Management Group is looking for you! We are currently seeking a dedicated Remote Technical Call Center Agent to join our team to contribute to our mission of providing top-notch support to our valued customers. Key Details:

Pay: $18-$19 per hour.
Schedule: This is a full-time position, 40 hours per week. Our Call Center operates between 5am-9pm PST Monday through Friday and weekends from 7am-7pm PST. Candidates must be flexible to work within these hours/days. *Please note that the training schedule for this role will be different from your regular work schedule. The first two weeks will be Monday through Friday, from 8:30 AM to 5:00 PM PST and then you will move into your regular work schedule.
Location: This is a remote role and we encourage applicants from Eastern, Central, and Pacific time zones to apply. We are based out of Vancouver, WA. *Please note that candidates local to the Vancouver, WA and surrounding areas will be asked to come onsite once every two weeks, and the hybrid schedule is subject to change as needed.

Benefits & Perks:

Opportunities for growth and advancement. At Retail Imaging all open positions are posted internally first. We always look to promote from within.
Comprehensive benefits package offered. Health, vision, and dental insurance are available within 60 days of starting, with Retail Imaging contributing 80% of the insurance premium for your coverage and 60% coverage for dependents.
Casual and friendly work environment.
Supportive and collaborative team dynamic.
Internal recognition programs to identify those who go above and beyond.

About Us: Retail Imaging Management Group, established in 2000, specializes in providing tailored Technology Service and Support solutions to Fortune 100 mass merchant retailers nationwide. Our services include Call Center support (both B2B and B2C), Flexible Field Force, Device Repair, and interactive kiosk systems. We are committed to delivering high-quality services, adapting to the dynamic needs of our clients, and consistently providing cost-effective solutions. Qualifications: As a Technical Call Center Agent, you embody a proactive and detail-oriented approach, thriving in dynamic work environments. You are adept at navigating challenges with creativity and resourcefulness. Your proficiency in written and verbal communication enables effective interaction with clients and colleagues alike, ensuring seamless collaboration and resolution of issues. Other qualifications include:

Have a high school diploma or GED equivalent.
Demonstrates punctuality and reliability.
Experience in call center environments, and technical troubleshooting, tech, or technical support, is preferred.
Utilizes strong critical thinking and problem-solving skills.
Ability to adapt communication and work style to various situations and audiences.
Displays a proactive mindset, consistently anticipating needs and taking initiative to address challenges and opportunities before they arise.
Strong technical aptitude, including systematic troubleshooting skills.
Proven track record of effectively managing multiple priorities and deadlines.
Commitment to continuous improvement and contributing to business objectives.
Ability to effectively speak, understand, and write in English.