Toy Store Assoc Lead

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity: 

The Toy Store Associate Lead supports store leadership by ensuring smooth daily operations, exceptional guest experiences, and a positive team culture. Acting as a bridge between associates and management, this role provides direction, coaching, and operational support while modeling excellence in hospitality and efficiency.

What Your Impact Will Be:

• Partner with store management on schedules, staffing, and workload distribution.
• Serve as a trusted keyholder; assist with opening, closing, and cash handling procedures.
• Maintain store security, compliance, and merchandising standards.
• Review sales reports and ensure store readiness daily.
• Adapt to shifting priorities and business needs.

Leadership & Team Support

• Train, mentor, and onboard new associates to foster teamwork and growth.
• Provide feedback, coaching, and communicate updates through daily huddles.
• Coordinate breaks and schedules to maintain operational flow.

Guest Experience & Sales

• Deliver exceptional guest service with expertise in cashiering and engagement.
• Resolve guest concerns with empathy and professionalism.
• Promote a fun, welcoming environment aligned with Mattel’s mission of inspiring play.

Qualifications

What We’re Looking For: 

Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• 1–2 years of retail, hospitality, or customer service experience; leadership or keyholder experience preferred.
• Strong communication, problem-solving, and team motivation skills.
• Dependable, adaptable, and committed to operational excellence.
• Flexible availability including weekends, holidays, and varied shifts.

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. 

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of