Senior Critical Environment Technician

<p>As a Senior Critical Environment Technician, you will immerse yourself in the heart of our operations, taking the helm in our state-of-the-art Data Centre. Your day will be dynamic, handling critical alarms and coordinating closely with local teams to ensure the seamless performance of our Data Centers.</p><p> </p><p>Your expertise will be pivotal in maintaining operational integrity and driving incident resolution, all within a collaborative and high-performance environment. This opportunity will allow you to learn about the intricacies of Data Center operations, develop expertise in incident response and alarm handling, and gain proficiency in utilizing cutting-edge monitoring tools and dashboards to maintain operational excellence. This role allows for remote work flexibility based on Manager discretion.  </p><p> </p><p>Microsoft’s Cloud Operations &amp; Innovation is the engine that powers our cloud services. As a Senior Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, we are focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity &amp; Inclusion training and events, and professional certifications. </p><p> </p><p>Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.  </p><p> </p><p>With environmental sustainability and optimization at the forefront of our Data Centre design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.  </p><p> </p><p>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.<span> </span></p><p> </p><p><span></span></p><p> </p><p>#COICareers</p> <h3>Responsibilities</h3> <p> </p><p><strong>Responsibilities</strong></p><p> </p><ul><li>Strategic Monitoring and Oversight: Oversee advanced monitoring tasks, provide strategic direction in major areas of operations, and utilize technical knowledge to guide device analytics and trend recognition for proactive issue resolution.<span> </span> </li><li>Incident Command and Leadership: Strategically support local teams during incident response for all abnormal conditions impacting operations, lead corrective actions, and conduct root cause analysis</li><li>Data Center Systems Mastery: Demonstrate expert understanding of Data Center systems and their interactions, focusing on strategic monitoring and oversight.<span> </span> </li><li>Advanced CMMS Application: Manage the tracking of equipment alarms and maintenance work using the internal Computerized Maintenance Management System, oversee the documentation of changes and procedures, and ensure accurate and insightful reporting.<span> </span> </li><li>Safety and Security Leadership: Lead safety and security initiatives, ensure compliance with all requirements, chair required meetings and trainings, and drive environmental health and safety objectives.<span> </span> </li><li>Process and Procedure Optimization: Suggest changes to procedures based on best practices, and manage coordination with partner teams, ensuring alignment with the critical environment standards team</li></ul> <h3>Qualifications</h3> <p><strong>Qualifications</strong></p><p> </p><ul><li>High School Diploma, GED, or equivalent.  </li><li>A proficient working knowledge in mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields</li></ul><p><strong>Background Check Requirements: </strong></p><p> </p><p>Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: </p><ul><li>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.</li></ul><p>While not required, we also look for the following<span> </span>Preferred Qualifications: </p><ul><li>Associate’s Degree or technical trade certification (e.g., military,