Dolly Parton Experience Cleaning and Safety Trainer - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Dolly Parton Experience Cleaning and Safety Trainer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Dolly Parton Experience Cleaning and Safety Trainer will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Dolly Parton Experience Cleaning and Safety Trainer plays a pivotal role in ensuring the highest standards of guest service, safety, and operational excellence within the Entertainment division. This position is responsible for onboarding, training, and supporting all Dolly Parton Experience Hosts, maintaining compliance with safety protocols, cleaning and maintenance procedures, and fostering a positive, team-oriented environment.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Coordinate with Team Lead on the onboarding and training of all new Dolly Parton Experience Hosts
• Update and maintain Host rosters and databases
• Train all new and returning Hosts in GST, ADA, Dolly Parton Experience Host modules
• Ensure each Dolly Parton Experience Host is trained according to company guidelines. Ensure required documentation is completed in a timely manner
• Audit Dolly Parton Experience Hosts for training purposes, including coaching and praise as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc
• Act as Subject Matter Expert of all Dolly Parton Experience Host SOP’s, training checklists and handbooks
• Enforce safety standards and serve as an approved Safety Trainer of the Dolly Parton Experience, effectively training others
• Partner with leaders and ensure 100% Safety compliance and consistency throughout the Entertainment division
• Maintain and update SDS and Chemical Inventory documentation
• Provide verbal and written communication for necessary training classes
• Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
• Maintain confidentiality as required
• Work varying hours and in different areas when needed
• Oversee the cleanliness and sanitization of indoor/outdoor venues, queue lines, closets, and surrounding areas and report any maintenance needs to Lead / Supervisor
• Oversee daily cleaning of the Experience, hold brief meeting each morning to discuss assignments
• Provide training for new Dolly Parton Experience Hosts, including how to handle Guest opportunities and following all company policies
• Guarantee entertainment signage and show times are posted accurately each day
• Ensure Dolly Parton Experience Hosts inside/outside the venues are providing a safe environment for Guests as needed
• Be a positive servant leader
• Fill out venue reports as necessary
• Create and communicate area placement schedules
• Communicate with all leadership regarding venue operations such as: venue opening/closing, technology opportunities, temperature control, etc
• Perform regular and rotating duties across multiple “indoor/outdoor” venue locations

Management reserves the right to change / add to these duties at any time

Education and Experience Required

• Minimum 18 years of age
• High school diploma or GED required
• Excellent verbal communicator – consistent and detailed
• Must successfully pass a pre-employment background check
• Leadership experience preferred, within an entertainment or Guest service field highly preferred
• Basic computer skills required

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and he