HR Service Center Supervisor

Park Nicollet is looking to hire a Human Resources (HR) Service Center Supervisor to join our HR team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

Position Summary:

The Supervisor position is responsible for directly leading the HR Service Center team, delivering high quality, exemplary services to Park Nicollet colleagues. Fosters a team environment and a strong, service-oriented culture, ensuring timely and quality-driven customer outcomes that maintain a superior standard for service, quality, and productivity. Leads call center activities that include self-service and personal 1:1 assistance regarding HR programs and systems. Oversees accurate data entry and maintenance of team member and organizational data within various HR systems. Demonstrates strong partnerships with the HR Center of Excellence teams including Benefits, Compensation, Payroll, Employee Occupational Health Services (FMLA, Workers’ Compensation, etc.), Recruiting, HR Business Partners, and Employee/Labor Relations. Will partner closely subject matter experts to maintain and improve services, as well as lead and/or participate in process improvement projects as assigned. Ability to utilize statistical information to perform analysis and make recommendations regarding process and/or technology improvements, ultimately enhancing our service delivery model. Facilitates training, which includes but is not limited to, new employee orientation.

The HRSC supervisor will lead a team of 6 representatives and 1 assistant.  

Work Schedule: M-F 8a-5p. This role will initially be onsite with the opportunity to become hybrid.

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • Bachelor’s degree in Human Resources or related discipline
  • Minimum 3 years related experience, including direct leadership experience.
  • An equivalent combination of education and experience
  • Experience with HR systems including applicant tracking and personnel management

 

• Knowledge, Skills, and Abilities:
  • Proficient in Microsoft Office products Laptop and desktop
  • People Fluent Applicant Tracking System
  • Lawson Database
  • Fax/Telephone
  • SharePoint
  •  

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Related call center experience strongly preferred

 

• Knowledge, Skills, and Abilities:
  • Knowledge of human resources policies and procedures
  • Ability to facilitate groups and skilled in dealing with changing group dynamics.
  • Possess sound judgment in assessing business situations and providing problem resolution to human resources-related issues.
  • Demonstrate strong verbal, written and interpersonal communications.
  • Ability to prioritize workload and projects.
  • Strong focus on providing excellent customer focus.
  • Skilled in problem solving and conflict resolution.
  • Skilled in change management
  • Skilled in business acumen

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuo