Supply Chain Operations Specialist I - Los Angeles, CA

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range:$20.77 - $26.00
Schedule-10pm-6:30AM Monday-Friday (This is an overnight position) - Training will be during the day period for the identified candidate. 

YOUR ROLE

Provides complex to specialized support to areas of the supply chain or operations, such as identifying operational or service concerns, running and analyzing operational reports and interfacing with carriers regarding requirements. Generally requires full knowledge of customers and carriers, addressing complex or escalated internal or external customer questions and concerns and providing more complex customer service, quotes and tracking and tracking needs. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Receives and processes documents for accuracy, which requires complex knowledge of customers, carriers, and procedures.

• Processes operational data in software systems and applications, identifies missing or potential operational or service concerns, and resolves with the appropriate groups.

• Utilizes databases, logs, and other sources to locate and verify information; information is usually complex.

• Identifies and completes services or assists others that require special or expedited handing.

• Addresses complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.

• Tracks orders and shipments and assists with tracing as needed; usually more complex, domestic and may involve international operations. 

• Runs, analyzes and summarizes operational reports and details; presents information to co-workers or supervisors are needed.

• Interfaces with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically complex in nature.

• Prepares information required for quotes or address potential services; provides more complex quotes.

• Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.

• Develops critical relationships with internal or external customers, assists with account management such as maintaining customer profiles, details and service needs.

• Creates and processes invoices, reviews for operational accuracy, works with customers on questions and payment; assists others as needed.

• Performs other duties as assigned.

WHAT ARE WE LOOKING FOR? 

• Ability to developing relationships with customers and internal operations.

• Advanced knowledge of operational and support principles and practices in supply chain environments.

• Ability to apply and follow policies and procedures.

• Utilizes databases and systems to review and verify logistics and transportation information.

• Capable of relaying communications between carriers, providers, and customers and preparing and handing off transportation and logistics requirements.

• Ability to track and trace shipments or product, typically domestic and more complex

• Capable of working with providers, carriers and services in a transportation/logistics environment.

• Able to identify operational delays. A