Director, Pre-Sales Solutions Engineers

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Where we Work

 

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

 

About Your Skills

 

• Solution Architecture: You excel at designing comprehensive technical solutions that address complex enterprise requirements, seamlessly integrating multiple technologies and systems to create scalable implementations. You translate business needs into technical specifications and guide C-level executives through the architectural decision-making process with confidence and expertise.

 

• Team Development and Collaboration: You build high-performing teams of solution engineers, value engineers, and subject matter experts through effective coaching, mentoring, and skill development. You create career progression paths that recognize both technical depth and value engineering competencies while fostering collaborative relationships across sales, product, and customer success teams.

 

• Strategic Planning: You define vision and strategy for the Solutions Consulting function while developing comprehensive go-to-market strategies that align with enterprise sales objectives. You analyze market trends, competitive landscapes, and emerging technologies to inform roadmap decisions and drive consistent revenue outcomes across complex sales cycles.

 

• Project Management: You systematically coordinate resources, manage enterprise-level engagements, and deliver specific outcomes within defined parameters of scope, budget, and quality. You excel at keeping complex technical implementations and value assessments on track while ensuring all stakeholders remain aligned throughout multi-stakeholder sales processes.

 

About This Role

 

The North America Director of Pre-Sales Solutions Engineering will provide both technical leadership and hands-on support to guide strategic enterprise-level engagements. This role requires a seasoned leader and proven operator who can define the vision and strategy for the Solutions Consulting function, coach and mentor a high-performing team, and act as a trusted advisor to C-level executives. This leader must possess a strong blend of technical expertise, business acumen, executive presence, and sales strategy to drive consistent revenue outcomes and ensure customer success in our rapidly growing learning technology market.

 

What You'll Be Doing

 

• Recruit, mentor, and develop a high-performing team of solution engineers, value engineers, and subject matter experts while setting KPIs that align with company and go-to-market objectives

 

• Serve as a key strategic partner to sales leadership, leading technical engagements with prospective enterprise clients including discovery workshops, tailored product demonstrations, and executive presentations

 

• Develop compelling value assessments and ROI analyses that articulate tangible business outcomes, utilizing financial modeling including NPV, IRR, payback analysis, and TCO calculations for C-level executives

 

• Act as an executive sponsor for critical accounts, stepping in to consult on strategy and secure high-stakes deals while maintaining deep understanding of competitive landscape and market trends

 

• Partner with product management, engineering, and customer success teams to ensure seamless client experience from pre-sales through implementation, providing market feedback to influence product roadmap

 

• Lead value engineering methodology across all enterprise engagements, building repeatable frameworks for quantifying customer business outcomes and training sales organization on value-based selling

 

• Design and define necessary processes, tools, and technology to support team operational efficiency while creati