Engineering Manager, Platform

About AiraloAlo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.
About youWe hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.
About the RolePosition: Full-time / EmployeeLocation: Remote-first Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits
We are looking for an engineering manager to help us scale, improve organisational transparency, provide career development, mentorship, and honest feedback for our smart and talented engineers. Using your varying technical backgrounds and interests, you will drive and provide general technical direction and oversight. You will keep teams efficient and executing on the right goals. We build teams that are inclusive, helpful, and have a strong sense of ownership for the things they build.

Responsibilities include but are not limited to:

• Lead the strategy, architecture, and execution of our core platform technologies, fostering a culture of technical excellence and continuous improvement.
• Extend and improve engineering best practices across the organisation, driving the adoption of robust infrastructure automation, site reliability engineering (SRE) principles, integrated security, and maximising developer efficiency
• Maintain and improve a collaborative environment, acting as a key bridge between application development teams and the platform team. Commit to driving complex platform initiatives to completion
• Motivate and instil a strong sense of ownership in your team for the end-to-end lifecycle, stability, scalability, and performance of our core platform services.
• Mentor and guide the professional and technical development of your team members, championing growth in areas of advanced cloud infrastructure, resilient SRE principles, and proactive DevSecOps practices.
• Ensures that the team delivers high quality products and solutions by following the best practices, e.g. testing, observability, infrastructure as code, and security by design etc.
• Build and scale teams that are collaborative, inclusive, and respectful of each other, fostering a culture of safety and continuous learning.
• Provide continuous, actionable feedback, address underperformance proactively, and recognise the individual strengths and contributions of your team members to maximise their impact and career progression.
• Work closely with engineers and collaborate with key stakeholders to define, maintain a prioritised backlog, and establish clear short-term and long-term goals for the platform roadmap, treating the platform as a core product.
• Own your team’s deliverables and ensure the continuous delivery of scalable, highly-available, and cost-efficient platform services and infrastructure.
• Work closely with the recruiting team to hire high potential candidates from diverse backgrounds with expertise in cloud infrastructure, DevOps, SRE, and DevSecOps

Must-haves:

• Minimum 5 years of hands-on technical experience in cloud-native environments, specifically with distributed systems and platform development, demonstrating the ability to contribute to planning, drive technical decisions, and perform high-quality code reviews
• Minimum 2 years of experience in directly leading and managing platform, DevOps, or SRE teams, with a proven track record of guiding their career development and fostering a high-performance culture.
• Proven experience in guiding teams through the full lifecycle of complex infrastructure and platform development projects, including planning, prioritisation, and successful execution.
• Expertise in designing, building, refactoring, and operating distributed systems and scalable cloud inf