Operations Intern

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the Role The Operations Intern will support day-to-day activities and special projects for 3 separate functions within QM; Legal, Customer Success and Product Support. This additional assistance will allow all three teams to speed up completion of initiatives while also providing the intern with relevant real-world business experience across multiple key areas.

🔧 Responsibilities

• Legal:
• Maintain correspondence and documentation related to contracts
• Build, enforce and improve legal department processes used for processing contacts
• Monitor contracts and moving forward with close-out, extension and renewals of contracts
• Complete forms and questionnaires related to regulatory requirements and administrative procedures
• Review and updates of company policies
• Preliminary review of customer and vendor contracts based on company templates


• Customer Success:
• Help with reporting and operational needs emanating from the CS team
• Support providing documentation and tutorials for the teams’ education
• Create a customer usage-report showcasing the different features and functionality a customer utilizes within Quantum Metric


• Product Support:
• Salesforce data management and report building
• Daily Ticket triage
• Internal Documentation organization/standardization
• Documentation creation, internal and external
• Jira Data Management and Reporting
• Level 1 support tickets (data deletion requests, login issues, requests for information)

💡 Requirements

• Currently enrolled in a 2 or 4 year college program with a major in Business or similar relevant field
• Experience with MS Office or similar programs (word processing, spreadsheet, presentation software)
• Excellent verbal and written communication skills
• Ability to manage multiple projects and priorities

🏆 Perks, Benefits, and Compensation

• This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
• 12 week program working 25 hours per week
• Weekly meetings with Internship Mentor
• Flexible work environments
• MacBook Pro and awesome swag delivered to your door
• Compensation: $20 per hour

🐉 About Quantum MetricAs the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte