Customer Billing Specialist - Ford Pro

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

Ford Pro Customer Billing Specialist responsible for supporting all aspects of Ford Pro Charging & Data Services billing, invoicing, and payment collections.

Reporting to the Ford Pro Business Operations Manager, the Business Specialist is responsible to support Ford Pro’s billing, invoicing, and collections processes. The Ford Pro Business Specialist’s responsibilities include managing all aspects of Ford Pro Charging & Data Services billing, invoicing, and collections processes.  This role plays an important function within the Ford Pro Global Enablement Organization to ensure a seamless invoicing experience for the Ford Pro customer.

What you'll do…

• Support all aspects of Ford Pro Charging & Data Services billing, invoicing, and payment collection including month-end processing, usage validation, and ensuring accurate and timely processing of customer invoices/credits/debit memos, chargebacks, refunds, and payments
• Engage Ford Pro customers in collections and other billing related phone calls Manage daily and annual compliance requirements
• Set-up Ford Pro customers in Ford Pro Billing System (Zuora)
• Work with key stakeholders to develop, design, test, and implement billing and invoicing solutions
• Manage required and ad hoc reporting
• Work with Product Owners/Manager and key stakeholders to provide regular verbal and written project updates regarding design, implementation, and testing status. Identify risks, gaps, and progress to leadership
• Amend rate plans for actively subscribed VINs
• Support all Zuora migration initiatives as needed
• Establish working relationships with multiple internal and external teams, in an entrepreneurial environment
• Showcase a strong balance between protecting Ford Pro revenue and doing what is right for the customer
• Communicated updates effectively to Customer Enablement and Support team members
• Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings

You'll have...

• Bachelor’s degree or equivalent work experience
• MUST have 3+ years of customer service experience in customer facing role
• MUST have 3+ years of experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing
• 1+ year of working knowledge of an ERP Software as a Service solution

Even better, you may have...

• High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers
• Experience with Zuora and/or SAP BRIM preferred
• Global experience preferred
• Excellent communication, listening and interpersonal skills
• Ability to navigate political arenas with ease as well as persuade, influence, and sell change effectively while projecting a professional image
• Adaptability and flexibility
• Accountability and execution oriented
• Curious/challenges the status quo
• Creativity and critical thinking skills
• Self-confidence and the ability to work independently

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision