Manager, Post Default Litigation Support

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Manager of Post-Default Litigation Support will be fully engaged with the day-to-day support and execution of the company’s litigation strategy.  Support functions will include, but not be limited to, supporting our third-party legal network with review and execution of affidavits and loan document validation, first-line testing and monitoring support, court cost administration, and representing Sallie Mae as a witness and custodian of records when court testimony is required.  The incumbent must be willing to travel at a high frequency and, at times, with short notice.  Additionally, the position requires constant contact and ongoing training from our internal counterparts in Education, Originations, Legal, Compliance, Finance, Collections, and IT to ensure the incumbent is well versed in all aspects of the education loan lifecycle. 

What You'll Do

Custodian of Record and Court Witness:

• Represent Sallie Mae as a witness in court for litigation matters (including lawsuits filed by Sallie Mae as well as periodic witness requests from third-party debt buyers). 

• Demonstrate a strong understanding of the student loan lifecycle and related processes.  Deliver clear articulations and respond to questions posed by judges and attorneys in court proceedings. Familiarity of the student loan lifecycle is anticipated to include, but is not limited to, the origination and application process, disbursement of funds, repayment process (including payment allocation and other aspects of loan servicing), loss mitigation programs and loss recovery, as necessary.

• Ability to comprehend and communicate complex processes, including loan ownership, chain-of-title, and transfers of ownership (such as on-balance sheet and off-balance sheet loan sales, Asset Backed Security transactions, and charged-off loan sales transactions, as necessary.

• Be willing to travel as needed and, at times, with short notice.

Litigation Operational and Compliance Support:

• Review, validate, and execute affidavits for impending suit filings.

• Support third-party legal networks with media and research requests.

• Ensure proper documentation is accurate and included with each lawsuit package.

• Ensure all compliance requirements are completed for each affidavit or lawsuit package (such as Servicemembers Civil Relief Act (“SCRA”) status verification in compliance with the Military Lending Act (“MLA”).

• Validate invoices for court costs/filing fees and any reasonable and supportable litigations expenses.  Support the reimbursement approval process and track overall disbursements.

• Provide data and support to the Post-Default first line of defense team when executing its testing and monitoring protocols.

• Participate in internal audits and internal risk assessments, as necessary.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities