AS Project Coordinator Job

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is “x to X” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
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Job Output

Reporting to the AS Project Coordination Supervisor, this role is an integral part of the team that interfaces with customers and the sales team to actualize orders for premium and custom Architectural Specialties solutions. 

 

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Review incoming orders for completeness and accuracy; ensure that orders have corresponding quotations and validate pricing.
• Utilize SAP system to manually create sales orders.
• Utilize Salesforce system to process Quote to Order orders.
• Utilize Salesforce system to update order status that is linked to the Domino tracker.
• Provide excellent communication to customers related to their order status from order receipt to order shipment.
• Develop an understanding of customers’ needs and take actions to ensure that such needs are met.
• Create positive customer experience with internal and external customers during entire order life cycle, which may include order revisions, special delivery requirements, expediting requests, and other adhoc requests.
• Ability to identify and offer alternatives to resolve problems.
• Facilitate claims process by utilizing Salesforce to document complaints (billing errors, product defect, shipping damage, etc); route subsequent tasks to appropriate owners; follow up until final case resolution which may include processing credits and debits in SAP.
• Utilize Newforma project management software to maintain accurate project status.
• Become knowledgeable with Architectural Specialties Products and supplier capabilities to ensure customer orders are fulfilled either as requested or that alternatives are presented.
• Develop strong relationships with internal and external customers.  Internal customers include Project Managers, CSM's, Operations Manager, Order Prep, Samples Coordinator, Premium Order Coordinator, DC Coordinators, and CFC.
• Support submittals sample process as needed.
• Identify and participate in process improvement activities.  Support IT projects related to order processing and acquisition integrations.
• Ability to work in a team environment, cross train and provide coverage as needed.

 

Qualifications

To perform this job successful