Supervisor, Retail Operations

This position is responsible for supervising and supporting the Retail Operations team by helping manage day-to-day workflow, solve problems and offering all trainings. Contributes to the financial success by supporting all revenue and operating areas.

Job Class: Full Time
Hiring Range: $25.00-$27.00
Work Schedule: Includes 1 weekend day
Direct Reports: Employees in Retail Shops, Deli, Cafe, Infinity and Coffee Lab

Essential Duties

• Assists the Retail Operations Director and Manager in organizing, planning and implementing goals for the department, including leading special projects.
• Develops and implements register training and protocols, possessing strong POS skills.
• Completes monthly reconciliation reports for finance department.
• Adopts a culture of continual process improvement and best practice, able to proactively problem
  solve.
• Excellent problem solving skills to effectively deal with challenging situations when they arise.
• Ability to prioritize tasks, may need to deal with multiple issues at any given time.
• Articulates ideas and thoughts clearly both verbally and in writing. Has strong communication skills.
• Provides point of contact for process related questions or issues and facilitates process related
  meetings.
• Ensures health and food safety guidelines are enforced in each venue.
• Works as a floor supervisor in all retail operations areas. Physically present in areas, especially
  during busy periods (weekends, holidays, summer and winter breaks).
• Acts as Manager on Duty in all Retail Operations venues as needed. Able to problem solving
  scheduling needs.
• Trains staff in customer service standards, as well as POS systems, and job specific skills needed for each area.

Minimum Qualifications/Requirements

• High school diploma or equivalent work experience.
• 2 years’ experience in a fast-paced restaurant or retail environment.
• 6 months’ experience supervising or overseeing the work of a team.
• Evenings, weekends and holidays.
• Ability to pass all required food, liquor and safety certifications

Ideal Candidate Will Be/Have

• Strong Communication  and interpersonal skills
• Experience with creating appealing innovative displays
• Knowledge of Galaxy POS system 

Application Instructions

Please submit your resume by 6:00 p.m. MT on Friday, September 26th. Applications will not be accepted after this time. DMNS reserves the right to close the position prior to this date. Applications may only be accepted electronically via the Museum's website.