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IT Technical Support Administrator I
Advocate Aurora HealthUnited Statesfull_timeVerifiedPosted 17 Jul 2026
💰 $74,000/yr($50,000/yr – $74,000/yr)
About the role
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
830a-5p, M-F
Monthly On-Call Rotation
Pay Range:
$25.30 - $37.95Major Responsibilities:
- Ensure implemented IT solutions are functioning at an optimal level and end-users’ needs are met. Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices.
- Supports and follows established procedures for managing incidents and request tickets while adhering to SLA’s, documenting updates in incident/request with actions taken including client communication and closure with complete resolution documentation.
- Analysis, configuration, installation, maintenance, upgrades and retirement of hardware and software which require 24/7 support. Ensures compliance with Advocate Health IT standards.
- Follow established change control procedures for any environmental, operational, configuration changes.
- Follows Advocate Health ITAM process for devi
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